Cashier/Courtesy Clerk- Mountain Green

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

About the role

At Lee’s Marketplace, our Cashiers are a key part of the front-end team, responsible for providing fast, friendly, and accurate checkout experiences for guests. Cashiers handle transactions, answer questions, apply promotions, activate rewards accounts, and represent the values of Lee’s Marketplace through excellent service and professionalism.

Responsibilities

• Greet each guest warmly and create a positive checkout experience.
• Engage with guests, answer questions, and thank them sincerely for shopping at Lee’s.
• Operate POS system efficiently and accurately, following all policies and procedures as directed by leadership.
• Monitor for damaged or mispriced items and report issues to supervisors.
• Bag groceries carefully and efficiently, following food safety and weight distribution guidelines.
• Maintain a neat and welcoming checkout station.
• Work in the self-checkout stations, monitoring all transactions for accuracy.
• Assist with general cleanliness of the front end, including spills, trash removal, sanitation procedures, and stocking check stands with needed supplies.
• Be of assistance in any capacity necessary to ensure proper store and guest support.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within the department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Prepare and process guest orders promptly and finalize purchases in a friendly manner.
• Offer to call for assistance or locate items when needed.
• Proactively ask each guest if they would like help taking their groceries to their car, and request support promptly and respectfully when accepted.
• Maintain awareness of guest needs in the checkout area and provide timely support.
• Promptly respond to service codes requesting assistance at the check stands.
• Always be present on the frontend for guest assistance unless otherwise directed by a supervisor.
• During slower periods, remain positioned at the front of the check stand, visibly available to assist guests.
• Display excellent problem-solving skills and pride yourself on finding the best resolution that exemplifies the “Lee’s Way—doing what’s best for our guests, our team, and our company.”
• Be familiar with, and assist customers with use of, Lee’s Marketplace website and rewards program.
• Proactively watch for the quality of all items coming through the checkstand; replace items as needed prior to completing the transaction.
• Bag groceries with care, following proper bagging procedures to prevent damage and ensure food safety.
• Separate items such as raw meat, chemicals, and fragile products to avoid cross-contamination.
• Ensure heavy or bulky items are bagged appropriately and double-bagged when needed.
• Assist in returning go-backs or misplaced products to the correct shelves when assigned.
• Assist with product facing in the check stand end caps during slower periods, ensuring items are pulled forward, properly aligned with the correct shelf tags, and not over-faced.
• Report any damaged or leaking products to supervisors.
• Routinely check guest and team member areas of the check stand and walkways for debris, trash, or hazards, and promptly remove or report them.
• Consistently sanitize all aspects of the check stand in both guest and team member areas.
• Keep bagging stations stocked and tidy throughout the shift.
• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Maintain high standards of personal hygiene and appearance.
• Contribute toward cleaning responsibilities in the department as management sees fit.
• Confidently accept various forms of payment, including cash, card, check, WIC, and EBT.
• Follow store policies on coupons, returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.
• Handle money responsibly, including drawer counts and change accuracy.
• Work scheduled rotational shifts in the self-checkout area, monitoring guest transactions, providing assistance as needed, and remaining alert to prevent theft or misuse of the equipment.
• Work cooperatively with team members to achieve store goals.
• Stay informed about current promotions, loyalty programs, and store policies.
• Communicate with team members to ensure efficient checkout flow and guest assistance.
• Accept feedback from supervisors and cooperate with team leadership to improve service.
• Jump in to assist with other store needs as directed, demonstrating flexibility and a team-first attitude.
• Participate in team meetings and training sessions.
• Work in a fast-paced, sometimes crowded, sales environment with tact and patience.
• Assist with price checks as directed by Cashiers, Service Desk, and/or Leadership.
• Attend departmental, store, and company meetings as required.
• Promote a harassment-free environment, and immediately report any potential harmful situation to management.
• Lead by example in upholding Lee’s Marketplace standards of integrity, customer service, and respectful teamwork.

Requirements

• Age Requirement: 17 years or older.
• Flexible availability, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred. Students actively pursuing a high school diploma or GED are welcome to apply.
• No previous work experience required. Must demonstrate a willingness to learn.

Skills

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Ability to work in a fast-paced environment.
• Basic math skills for handling cash transactions.
• Ability to read and follow instructions.
• Good verbal communication skills.
• Excellent and consistent customer service skills.
• Self-motivated and customer service driven.
• Reliable.

Physical Requirements

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.
• Prolonged periods standing and walking.
• Must be able to access and navigate all areas of the store.
• Must be able to lift up to 50 pounds at times, including floor to shoulder and overhead lifting repeatedly.
• Occasional use and climbing of step stools or ladders are required.

Tools and Machinery

• POS System
• Barcode scanner (handheld or mounted)
• Register scale
• Credit/debit card reader
• Receipt printer
• Cash drawer
• Bagging area and bag racks
• Cleaning supplies
• Cash handling tools (coin dispenser, change counter – if applicable)
• Store loyalty card or gift card activation tools
• Self-check monitoring system
• Wheeler
• Sanitizing stations or spray
• Trash shoot
• Step stools
• Crates
• Brooms, dustpans, and floor sweepers
• Box cutters
• Towels or cloths for cleaning spills
• Temperature-controlled rooms
• Computers
• Phones/Intercom

Benefits

• Competitive hourly wage/salary.
• Paid time and a quarter on Sundays.
• Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.
• 10% discount, restrictions apply.
• Ace Hardware Discount at Lee’s Ace Hardware locations.
• Paid Time Off to those who qualify.

Work Environment

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety-forward atmosphere.
• Innovative, supportive, and input-driven management team.