Cashier, Cage

About the role

The Cage Cashier is responsible for conducting financial transactions including the redemption of gaming tickets, cash advances, check cashing, and player card transactions in a fast-paced gaming environment. This position ensures an accurate, secure, and guest-friendly experience while maintaining compliance with company policies and gaming regulations.

Responsibilities

• Redeem TITOs (Ticket-In Ticket-Out), racing vouchers, and sports betting tickets accurately and courteously.
• Count and record assigned funds, balance cash drawer throughout and at end of shift.
• Perform check cashing and cash advance transactions, including verifying guest identification.
• Accurately complete financial forms such as CTRs (Currency Transaction Reports), W2Gs (Winning Statements), and MTLs (Monetary Transaction Logs).
• Process and maintain player card accounts; issue new cards and redeem points for cash or prizes.
• Maintain guest service standards while answering questions and resolving issues.
• Ensure safety and security of guests, funds, and fellow team members.
• Maintain confidentiality and comply with all internal controls and regulatory requirements.
• Collaborate with team members and assist in vault exchanges as needed.

Requirements

• High degree of accuracy in handling large sums of cash and completing paperwork.
• Excellent customer service and communication skills.
• Able to multitask and stay focused in a high-volume, high-pressure environment.
• Strong attention to detail, integrity, and professionalism.
• Familiarity with POS systems, cage operations, or casino software preferred.
• Able to follow strict procedures and regulatory compliance standards.
• Availability to work swing shifts, weekends, holidays, and nights as required.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months experience in cash handling, cashiering, or banking preferred.
• Experience in a gaming or casino environment is a plus.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions

• Must be able to stand for long periods (up to 8+ hours per shift).
• Manual dexterity to operate cash-handing equipment and computer terminals.
• Occasionally lift and move up to 25 lbs.
• Work is performed in a secure cage area within a gaming facility.
• Exposure to noise, lights, and secondhand smoke typical in a gaming environment.
• Must be able to work the scheduled swing shift, including weekends and holidays.