Cashier/Business Office Representative

About the Organization

Greeley County Health Services (GCHS) is a rural health system headquartered in Tribune, Kansas, serving western Kansas. GCHS includes a 25-bed critical access hospital, a 16-bed Long Term Care Unit, and two Family Practice Clinics located in Tribune and neighboring Sharon Springs. The organization's vision is "Innovate Regional Healthcare," with a focus on delivering unsurpassed patient care and contributing to a healthy environment for staff and the community. As the largest employer in Greeley County, GCHS is committed to the growth and stability of the communities it serves.

The facility features state-of-the-art software, equipment, and an impressive suite of services to support outstanding patient care. The attached long-term care facility provides residents with immediate access to GCHS staff and services. Recent remodeling has improved handicap accessibility, patient flow, and the overall environment for patient care.

GCHS fosters a culture of compassion and teamwork, with regular employee recognition and abundant growth opportunities. Tribune, Kansas, offers unexpected amenities for a rural community, including a movie theater, 9-hole golf course, disc golf course, trap shooting range, tennis court, swimming pool, and four parks. The community is known for its friendliness, and the local school system features a 10:1 teacher-to-student ratio, renovated facilities, and a wide range of extracurricular activities and sports.

About the Role

GCHS is seeking a Cashier/Business Office Representative to support an efficient revenue cycle by accurately posting and reconciling daily insurance and patient payments, balancing cash receipts and bank deposits, and maintaining patient accounts. This role provides billing and payment support, assists with account management and customer service, and serves as the facility’s on-site liaison for provider and facility credentialing activities and overflow registration as needed.

The position requires strong attention to detail, excellent communication skills, professionalism, confidentiality, and exceptional customer service in a fast-paced healthcare environment.

Responsibilities

• Post insurance payments, electronic remittance advice (ERA), explanation of benefits (EOB), and patient payments accurately and within established productivity standards.
• Apply contractual adjustments, denials, and patient responsibility amounts in accordance with payer contracts and hospital policies.
• Verify payroll deductions and post accurately to patient accounts.
• Reconcile daily deposits, cash batches, credit card payments, and lockbox transactions.
• Balance assigned payment batches and resolve discrepancies in a timely manner.
• Identify and escalate payer trends, underpayments, and denial patterns.
• Maintain compliance with payer guidelines and hospital financial policies.
• Create detailed documentation notes within patient accounts for all interactions and account activity.
• Perform other duties as assigned.

Benefits

• 403(b) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Training & development
• Wellness resources