Cashier / Business Development Representative wanted at Livermore Ford Lincoln Alfa Romeo Maserati
Livermore Ford and Lincoln · Livermore, CA · 2 days ago
Business DevelopmentFull-time
BENEFITS
- Paid training and development
- Medical, Vision and Dental Benefits
- 401(k) with company match
- Paid Holidays
- Employee appreciation lunches
- Employee bonus for referrals
- Free College Education Courses for Employees and Immediate Family
- Employee discounts
- Excellent culture
- Room for growth
RESPONSIBILITIES
- Greets customers at the cashier window in a pleasant and professional manner.
- Computes customer bills.
- Receives cash, checks and credit card payments from customers; records amount received.
- Makes change and issues receipts to customers.
- Provides cash refunds or credit memorandums to customers for returned merchandise.
- Operates cash register.
- Reconciles cash drawer daily.
- Refers customers who have questions about the work performed, additional maintenance, or repairs etc. to the service advisor or other appropriate individual.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Maintains and files repair orders, parts invoices, rental forms; lists missing documents.
- Closes all open invoices.
- Reconciles gas purchase statements.
- Assists service and parts department with telephone coverage.
- Provides clerical and secretarial assistance to parts and service departments.
- Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
- Makes outbound prospecting calls inviting prospects to the dealership.
- Make CSI follow-up calls.
- Contacts all no-shows to reschedule missed appointments.
- Advises customers on special-order parts status, appointment reminders, and recall campaigns
REQUIREMENTS
- Experience with Microsoft Office suite is a plus
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
- Willing to submit to a background check prior to employment