Cashier Attendant (7502)

About the role

This position is responsible for handling all cash and card transactions in the store while providing excellent customer service. We strive to deliver our Five Star Experience to Guests and fellow Team Members, including being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience by embodying our Mission Statement and Service Promise while adhering to department service standards, including consistency in: Welcoming, Proactive, Seamless, Personalized, and Valued service.
• Manage financial transactions, assist customers, and maintain a clean and organized store environment.
• Process goods and services accurately using the point-of-sale system; issue refunds for returned merchandise.
• Answer guest questions regarding products, services, promotions, policies, and resolve complaints or escalate issues to management.
• Adhere to all company policies and procedures regarding cash handling, store security, and compliance with legal requirements.
• Monitor premises, entrances, and exits to prevent shoplifting.
• Perform routine maintenance and minor repairs on store equipment.
• Clean and disinfect restrooms, service islands, fuel pumps, and other store areas.
• Dispense propane while observing all industry safety standards.
• Perform basic inventory management tasks, such as counting stock, recording inventory levels, and restocking shelves and coolers.
• Handle sales transactions, receive payments by cash, check, credit cards, vouchers, or automatic debits, and issue receipts, refunds, or change accurately.
• Maintain knowledge of current policies regarding payment, exchanges, and security practices.
• Advise customers on products and services available in the store.
• Ensure compliance with all Minimum Internal Control Standards (MICS) and Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to guests and vendors.
• Follow all safety policies and procedures; attend scheduled safety meetings and training.
• Perform any other duties assigned from time to time.

Qualifications

• High School Diploma (or GED) preferred.
• Previous experience in retail or customer service positions is a plus but not required.
• Able to troubleshoot and diagnose equipment issues.
• Excellent communication and interpersonal skills to interact positively with customers.
• Willingness to learn and work as part of a team.
• Attention to detail and a strong work ethic.
• Knowledge of maintenance related to travel centers.

Requirements

• Must be 21 years of age or older.
• Must pass periodic random drug screens.
• Must pass a background suitability investigation.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to talk and hear.
• Frequently required to stand, walk, and sit.
• Occasionally required to use hands and fingers to handle or feel, reach with hands and arms, climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
• Must occasionally lift up to 50 pounds and/or push/pull up to 100 pounds.
• Occasionally required to use repetitive movements to complete tasks.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• May occasionally work in low-light conditions and be exposed to loud noise for extended periods.

Work Environment

• Multiple locations, including enterprises that may be open 24 hours per day, 7 days per week.
• Must be flexible to work any and all hours, including weekends, holidays, and be available for emergency calls 24/7.
• Must be able to work in all extreme weather conditions.
• Some enterprises are gaming facilities and may not be smoke-free.
• Surveillance cameras and audio equipment monitor the premises 24/7.

Indian Preference Act: The Twenty-Nine Palms Band of Mission Indians adheres to Indian Preference in accordance with IPA, prioritizing Tribal Members, followed by other Native Americans, and then all other ethnic groups.