Cashier

About Us

Join us at WinCo Foods, where we're more than just a grocery retailer—we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States, with more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support, set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

About the role

Consistently provides friendly and cooperative service to internal and external customers at our retail locations, which operate 24 hours/7 days per week with limited exceptions, by processing customer orders in an efficient, accurate, safe, and courteous manner at a two-aisle check stand, a multi-station self-checkout (SCO) lane, or customer service desk as assigned. Generally works 6–8 hour shifts between 5:00 am and 1:00 am.

Responsibilities

• Welcomes, engages, serves, and thanks customers.
• Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer.
• Operates check stand equipment such as a cash register, scanner, and scale to process customer orders using two aisles to check customers.
• Engages in suggestive selling and other sales techniques.
• Processes monetary transactions (e.g., giving and receiving change, coupons, refunds) including cash, checks, gift certificates, traveler’s checks, food stamps.
• Understands and adheres to all Cash Handling and Lane Accountability policies and procedures.
• Maintains knowledge of current product location, monitors UPC codes, and ensures proper pricing.
• Maintains clean, neat, and properly stocked check stand and ensures a safe and secure work area.
• Stocks, prices, and rotates merchandise.
• May be assigned to a multi-station self-checkout lane or customer service counter as needed.
• Follows all state and federal laws concerning the sale of restricted or regulated items (e.g., tobacco, alcohol).
• Adheres to all United States Department of Agriculture Food Stamp or WIC voucher procedures.

Additional Self-Checkout Attendant Responsibilities

• Regularly moves within SCO area to expedite transactions, maintain attentive presence, and keep area clear of safety hazards.
• Initiates and engages contact with customers as they process transactions.
• Responds to SCO stations to accurately review, address, and clear alerts and/or errors with customer transactions.
• Monitors multiple simultaneous transactions and verifies payment in a fast-paced setting.
• Actively engages with customers at self-checkout kiosks to assist in transactions, ensure accuracy, and limit shrinkage.
• Maintains a high level of awareness of the self-checkout area and customers; anticipates needs, monitors activity, makes regular eye contact, observes basket bottoms, etc.
• Prioritizes safety of employees and customers by addressing or reporting concerns as provided by company policy.

Requirements

• Ability to work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
• Perform friendly, courteous, tactful relations with customers and coworkers with composure.
• Communicate (hearing and speech) to perform customer relation tasks.
• Complete written forms.
• Conduct visual inspection and read information on merchandise.
• Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
• Lift up to 50 lbs. occasionally.
• Operate check stand equipment such as cash registers, scanners, and scales.
• Stand or sit for long periods, walk rapidly, bend, stoop, twist, and turn frequently for long periods.
• Must be 16 years of age or older.
• Manual dexterity and good hand/eye coordination.
• Learn and memorize a considerable amount of information including PLU codes, product locations, check stand procedures, and company policies.
• Ensure accuracy in scanning, verifying sales, and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply, divide).
• Occasionally use blades for box cutting.
• Use household cleaners to maintain work area (e.g., approved all-purpose cleaner, glass cleaner).
• Perform primary duties efficiently and accurately.
• Navigate and manage potentially high-stress situations, volatile or unsatisfied customers, and a high volume of transactions.
• As required by applicable state and local laws: food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
• For minors hired, hours and equipment operated may differ.