Cashier

A nearly 60-year-old, locally owned and managed family-oriented diner specializing in made-from-scratch buttermilk pancakes, crepes, signature skillets, and customizable breakfast plates. Guests enjoy unlimited hot coffee served tableside.

About the role

A Host / Cashier welcomes guests, manages seating and waitlists, processes payments, and ensures a smooth, attentive dining experience.

Responsibilities

• Greet and welcome guests as they arrive, adding them to the waitlist when necessary.
• Provide menus and answer initial guest questions.
• Seat guests at tables or in waiting areas, balancing table rotation so servers receive an even flow of customers.
• Engage with guests to monitor satisfaction with food and service; respond to complaints and help resolve issues.
• Manage transactions using cash registers; collect payments in cash or credit.
• Maintain a clean, set, and ready dining room and front lobby, including floors, windows, and waiting-area seating.
• Clean and stock the host service area: menus, pie boxes, pie display case, etc.
• Complete opening and/or closing duties.
• Assist servers and bussers as requested.
• Acknowledge guests within the company’s five-foot rule.
• Accurately handle guest payments for meals, whole pies, and retail items; ensure the cash drawer balances at shift end.
• Answer the telephone identifying the restaurant, speak clearly, and transfer calls to the appropriate parties.
• Take to-go orders and messages.
• Promptly notify managers of guest complaints so they can be addressed before the guest departs.
• Perform all other assigned duties.

Requirements

• Must be at least 16 years old and meet all state age or labor requirements.
• Employees under 18 may not operate, clean, adjust, or touch slicers or mixers.
• Successful completion of the required training program: videos, on-the-job checklists, and written quizzes.

Skills

• Ability to follow menu specifications and recipes, read tickets, and maintain an organized, sanitary work area.
• Ability to follow directions and work in a fast-paced, high-pressure, customer-responsive environment.
• Ability to work in a team environment and communicate effectively with co-workers and management.
• Sound judgment in day-to-day decisions aligned with the company’s vision, values, and culture.

Physical demands

• Frequent movement throughout the workplace; sitting; use of hands to handle objects, tools, or controls; reaching with hands and arms; balancing; stooping; kneeling; and verbal communication.
• Occasional lifting and/or moving of up to 75 pounds.
• Close, distance, peripheral, and depth perception, with the ability to adjust focus.

Benefits

• On-the-job training.
• Flexible hours.
• Direct deposit available.
• Friendly and supportive work environment.
• Discounted meals.
• Health insurance for qualified employees.
• Potential for advancement (internal management hiring).