Cashier

About the role

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people-first environment, and an opportunity to work alongside dedicated associates who share a passion for providing exceptional experience and service to our rural communities. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.

Benefits

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program (no cost to you!)
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

Responsibilities

• Exceed customer expectations by delivering outstanding service through clear communication and active listening.
• Greet customers with a friendly and welcoming demeanor as they enter the store.
• Follow the Cashier script to assist customers through the transaction process and educate them on company programs such as the loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP).
• Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines.
• Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers.
• Provide product information and answer basic customer inquiries, offering recommendations as appropriate.
• Coordinate with the loaders to promptly respond to customer requests for assistance.
• Efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution with professionalism.
• Stand in designated area in front of the registers to indicate that you are available to assist customers when not currently engaged in a transaction.
• Emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations.
• Utilize the designated cashier script to engage with customers during transactions.
• Introduce the benefits of the Rural King Visa card to customers, highlighting its advantages such as exclusive offers, rewards, and flexible financing options.
• Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor.
• Ensure the reconciliation of registers and filing of paperwork with an unwavering commitment to achieving 100% accuracy.
• Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed.
• Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service.
• Execute cashier responsibilities thoroughly, encompassing a range of tasks such as stocking coolers, cleaning front windows, and efficiently managing registers.
• Refill popcorn and coffee stations in a timely manner to meet customer demands and maintain a positive experience.
• Keep shopping carts and restrooms clean and well-maintained to ensure a positive customer experience.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Requirements

• Possess exceptional customer service skills and a desire to help others.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Excellent verbal and written interpersonal and communication skills.
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
• Strong communications (written, oral, and interpersonal skills).
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Proficiency in adapting communication style and tone to effectively interact with individuals from diverse backgrounds and at different levels within the organization.
• Ability to complete repetitive activities.
• Demonstrated resilient mindset and the ability to maintain motivation and optimism in the face of difficulties and setbacks.
• Demonstrates a proactive and positive attitude towards training new cashiers.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.