Jobs · Customer Service · Michigan

Cashier

Kroger · Lansing, MI · 4 wk ago
Customer ServicePart-time

Responsibilities

  • Be visible and actively greet, engage and assist customers.
  • Process customer transactions through the check lane quickly, accurately, and efficiently.
  • Understand and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
  • Report pricing discrepancies to the Scan Coordinator.
  • Adhere to established policies and procedures for postage stamps, gift cards, and coupons.
  • Stay current with present, future, seasonal and special ads.
  • Adhere to food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, accidents, or issues and notifying store management.
  • Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Work cooperatively in high-paced and sometimes stressful environments.
  • Manage conflict in a reasonable, non-confrontational and cooperative manner.
  • Act with honesty and integrity regarding customer and business information.
  • Follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Qualifications

  • Customer service experience.
  • Effective communication skills.
  • Knowledge of basic math (counting, addition, and subtraction).
  • Previous experience as a Bagger or Courtesy Clerk is desired.

About the role

The job involves working in a high-paced and sometimes stressful environment, interacting with customers, adhering to safety protocols, and managing conflicts in a professional manner. The role also requires understanding and applying food safety regulations and guidelines.

Benefits

We offer a comprehensive benefits package including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, and tuition reimbursement.

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