Cashier
Kroger · Lansing, MI · 4 wk ago
Customer ServicePart-time
Responsibilities
- Be visible and actively greet, engage and assist customers.
- Process customer transactions through the check lane quickly, accurately, and efficiently.
- Understand and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
- Report pricing discrepancies to the Scan Coordinator.
- Adhere to established policies and procedures for postage stamps, gift cards, and coupons.
- Stay current with present, future, seasonal and special ads.
- Adhere to food safety regulations and guidelines.
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, accidents, or issues and notifying store management.
- Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Adhere to all local, state and federal laws, and company guidelines.
- Work cooperatively in high-paced and sometimes stressful environments.
- Manage conflict in a reasonable, non-confrontational and cooperative manner.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Qualifications
- Customer service experience.
- Effective communication skills.
- Knowledge of basic math (counting, addition, and subtraction).
- Previous experience as a Bagger or Courtesy Clerk is desired.
About the role
The job involves working in a high-paced and sometimes stressful environment, interacting with customers, adhering to safety protocols, and managing conflicts in a professional manner. The role also requires understanding and applying food safety regulations and guidelines.
Benefits
We offer a comprehensive benefits package including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, and tuition reimbursement.