Cashier

ISS offers a competitive compensation package including benefits, paid time off, and a starting hourly salary of $17.00–$18.54 per hour.

Schedule

Monday–Friday, 8:00 am–5:00 pm.

About the role

The Cashier is the representative of Guckenheimer, responsible for the effective and efficient functioning of the cash register and stocking product within the guidelines established by the client organization and the Corporation.

Success criteria include:

• Anticipate customer needs, deliver on those needs, and exceed expectations
• Identify service deficiencies and communicate effectively to a manager before they become long-term issues
• Maintain a positive attitude and passion for customer service
• Be reliable, responsible, dependable, and fulfill obligations
• Commitment to the service values and ethics of the client company
• Ensure full compliance with Allergen Policy

Key Areas of Collaboration and Influence

• Effectively communicate, motivate, and interact with all customers to help build and speak about the culture of Guckenheimer/ISS
• Develop and maintain good relations with cooks, servers, porters, and managers
• Greet, smile, make eye contact, and make customers feel welcome

Requirements

• Minimum 1 year in retail cashier or similar role experience operating cash registers
• Strong customer service skills
• Cafeteria or food operating skills
• Knowledge of setting up or restocking beverage and product displays
• Basic computer skills
• Familiarity with electronic equipment, like cash registers and POS systems
• Good math skills
• Strong communication and time management skills
• Customer satisfaction oriented
• Prior experience handling cash and credit card transactions

Responsibilities

• Accurately record sales on a cash register and make change for customers within a 1% margin of error
• Respond to customer concerns in a professional and urgent manner per company policy
• Follow all safety rules and be actively aware and observant in prevention of accidents
• Commitment to the service values and ethics per company standard
• Operate cash register accurately
• Recognize menu items and accurately charge customers for purchases
• Prepare and stock service areas for hot and cold beverages, such as coffees and teas
• Clean or sanitize work areas, utensils, or equipment
• Provide customers with product details, such as coffee blend and preparation descriptions
• Ensure service set up is clean and in a neat, attractive manner with proper signage for all café stations
• Maintain inventory of all paper, beverage, condiments, and grab & go items fully stocked throughout the day
• Perform side work and end-of-shift closeout tasks
• Provide exceptional customer service and maintain a neat cashier stand appearance
• Work efficiently to move customers through the line quickly while keeping the café clean by HACCP guidelines
• Assist with front-of-house additional setups and breakdown of food products
• Perform side work including opening and closing shift tasks
• Follow other duties as assigned

Physical Demands & Work Environment

• Ability to lift a minimum of 25 pounds
• Must be able to work on their feet 8 hours per day excluding breaks
• Must be able to work under pressure and time deadlines during peak periods
• Ensure and maintain a safe working environment for all dining customers and staff

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Diversity & Inclusion

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.