Cashier

About the Role

Mission Support Goodwill Houston (GWH) transforms lives by connecting people to opportunities that advance the future of work through education, training, and employment. The Cashier position is responsible for providing high‑quality customer service, accurately processing payments, and helping keep the sales floor clean, organized, and attractive.

FLSA Status: Non‑Exempt

Responsibilities

• Greet each customer and assist with basic questions about store operations, merchandise, and programs.
• Operate electronic cash registers, credit‑card devices, and POS systems accurately while obtaining payment for purchases.
• Inform customers about the Loyalty Rewards Program, explain its benefits, and help them enroll.
• Promote and encourage participation in Change Round Up by explaining its purpose in supporting GWH’s mission.
• Move merchandise efficiently from processing areas to the appropriate sales‑floor locations.
• Arrange new goods and queue items according to planograms and store layouts to ensure consistent product flow and optimal customer access.
• Maintain a full, stocked, organized, and visually appealing sales floor; rotate merchandise and remove older items to keep the store “Fresh, Full, and Friendly.”
• Complete the 5‑Minute Drill and uphold store recovery standards for cleanliness, organization, and consistent merchandising in assigned areas.
• Keep the cash‑wrap area clean and well‑organized, removing hangers as necessary to ensure smooth transaction flow.
• Perform housekeeping duties across assigned sales‑floor areas and restrooms, ensuring spaces remain clean, safe, and free of clutter.
• Assist in maintaining the safety and security of GWH associates, customers, and company property.
• Perform necessary janitorial work and report all work incidents and injuries immediately.
• Demonstrate professionalism, good judgment, and a friendly, cooperative attitude.
• Multitask, make quick decisions, adapt to change, and collaborate effectively in a fast‑paced, team‑oriented environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Maintain punctuality, dependability, a professional appearance, and a high level of confidentiality.
• Ensure aisles and pathways to fire exits are clear and free of clutter, complying with local, state, and federal laws and regulations.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• Ability to perform basic math functions (addition, subtraction, multiplication, division).
• Effective communication skills and ability to interact well with individuals of diverse personalities and communication styles.
• Excellent customer service skills.
• Retail sales experience preferred.
• Reliable transportation.

Key Performance Indicators

• Change Round‑Up as a percentage of transactions (target > 40%).
• Loyalty Program enrollment and participation.
• Work integrity: follows established procedures and processes donations timely with a sense of urgency.
• Quality of work: attitude, sense of urgency, productivity, individual safety performance, etc.
• Safety culture adherence.
• Attendance: adherence to assigned work schedule with minimal recurring issues.
• Personal image: maintains a clean, safe, and organized work area; no donor creep.
• Equipment and production management.
• Timely completion of GWH LMS training.

Physical Requirements

• Ability to stand, twist, bend, squat, reach, kneel, push, and pull.
• Ability to lift up to 40 lb regularly and occasionally lift/move items up to 100 lb (e.g., large bags of donations, televisions, furniture).
• Must be able to stand for extended periods.
• Work in a moderate indoor noise environment with periodic exposure to outside temperatures.