Cashier

Essential Duties and Responsibilities

• Provide excellent customer service always.
  • Greet each customer and assist with basic questions about store operations and merchandise.
  • Absorb customers with finding desired items, as well as loading and unloading merchandise as needed.
  • Responsible for merchandising of all products by maximizing presentation and floor layout.
  • Place all hard and soft goods inventory from racks and carts to the sales floor in a timely manner.
  • Ensure store recovery is accomplished by maintaining merchandising standards.
  • Complete the 5-minute drill for the assigned area.
  • Retrieve shopping carts from the parking lot or surrounding areas.
  • Perform necessary housekeeping janitorial work for all sales floor areas including dressing rooms and bathrooms, keeping them free of dust, dirt, merchandise, trash, and clutter.
  • Absorb with the security and safety of GWH Team Members and property.
  • Must report all work incidents and injuries immediately.
  • Operate electronic cash register, credit card devices, and/or electronic Point of Sales (POS) payment management system.
  • Remove hangers from cash wrap when needed and maintain an organized cash wrap area.
  • Must meet production standards and ensure that all products are consistently being rotated on the sales floor.
  • Notify Management of low or overstocked merchandise.
• Additional Responsibilities:
  • Demonstrate professionalism and present a friendly, cooperative attitude.
  • Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
  • Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
  • Must be punctual and have dependable attendance and maintain an appropriate appearance.
  • Certain to conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
  • Adheres to local, state, and federal laws and regulations.

Minimum Qualifications

• A high school diploma or equivalent preferred.
• Excellent customer service skills.
• Able to perform basic math functions, including addition, subtraction, multiplication, and division.
• Ability to communicate and interact well with a variety of personality types.
• Retail sales experience is preferred.
• Must have reliable transportation.

Key Performance Indicators (KPI)

• Budget Sales vs, Actual Sales
• Individual Average Transactions
• Change Round-Up as a % of Transactions (>30% and higher than the previous year).

Physical Requirements/Work Environment

• The ability to stand, twist, bend, squat, reach, kneel, push, and pull.
• Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.).
• Must be able to stand for extended periods of time.
• An indoor work environment with occasional exposure to outside temperatures.
• The noise level in the normal work environment is, usually, moderate.