Cashier Associate

About the role

Increases customer confidence and loyalty by providing accurate, fast and courteous customer checkout. This individual effectively scans, packages and receives payment for customer purchases and expedites the flow of groceries through the checkout lane. Maintains financial responsibility in his/her service lane.

Responsibilities

• Creates an environment that enables customers to feel welcome, important and appreciated to increase customer confidence and loyalty; listens to and appropriately escalates customer concerns to management with a positive attitude. (30% of time)
• Stocks front end products; restocks and uses supply items efficiently to eliminate waste and maintain lowest supply cost; manages lane according to service standards; assists in training new cashiers. (30% of time)
• Uses the Point of Sale (POS) system and handles various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons and checkout procedures according to company policy to record sales; understands and adheres to company limits on cash shortages/overages; works honestly to control loss; adheres to guidelines on restricted sale items (Alcohol, Tobacco, etc.). (30% of time)
• Assists customers in unloading purchases onto the conveyor belt; packs purchases to prevent damage; carries or pushes groceries in a shopping cart to the customer’s car and loads groceries into the vehicle; checks price of merchandise in all departments as needed. (20% of time)
• Collects shopping carts from parking lot and other areas and returns to designated area. (10% of time)
• Ensures company standards for safety, proper food handling, sanitation and productivity are maintained; adheres to regulatory compliance (USDA, COOL, DOA); executes product recalls; reinforces safety programs; inspects and identifies unsafe conditions; notifies management of accidents; reports safety risks, illegal activity; ensures adherence to wage and hour policies; cultivates safety culture; ensures self and associates work safely and have received safety training; ensures hazardous assessments posted and PPE available; ensures equipment is in good repair; reports and assists with remediation of safety hazards. (10% of time)

Qualifications

• Required education: High School / GED Diploma.
• Language(s) required: English.
• Language(s) preferred: Spanish.
• Relevant experience: Supervisory experience 0‑3 years minimum.

Skills

• Must be 16 years of age.
• Customer Service skills.
• Effective communication skills.
• Ability to handle stressful situations.
• Basic computer skills required to participate in online training.
• Compliance with all company policies and procedures.
• High standard