Cashier Associate

Job Summary

Increases customer confidence and loyalty by providing accurate, fast, and courteous customer checkout services. Manages lanes according to service standards and ensures financial responsibility.

Essential Responsibilities

• Creates an environment that enables customers to feel welcome, important, and appreciated to increase customer confidence and loyalty.
• Listens to and appropriately escalates customer concerns to management with a positive attitude.
• Stocks front end products; restocks and uses supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Manages lane according to service standards.
• Assists in training new cashiers.

Uses the Point of Sale (POS) System

• Handles various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons and checkout procedures according to company policy.
• Understands and adheres to the company's limits on cash shortages and/or overages and works honestly and effectively to control loss.
• Affixes to guidelines on restricted sale items (Alcohol, Tobacco, etc.).

Checkout Services

• Assists customers in unloading purchases onto the conveyor belt at the checkout.
• Packs customer purchases in a manner to prevent damages, carry or push groceries in a shopping cart to the customer’s car and load groceries into the vehicle.
• Checks the price of merchandise in all departments, as needed.

Other Duties

• Collects shopping carts from parking lot and other areas and returns to designated area.
• Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained.
• Adheres to all regulatory compliance requirements pertaining to food safety, USDA & COOL, and DOA.
• Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access.
• Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management.
• Notifies management of customer or employee accidents.
• Reports all safety risks, or issues, and illegal activity, including robbery, theft or fraud.
• Ensures adherence to wage and hour policies and regulations.
• Cultivates a culture of safety within the store.
• Ensures self and all associates are working safely and have received necessary safety training.
• Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required.
• Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.

Qualifications

• Education: High School / GED Diploma
• Language(s): English
• Knowledge, Skills & Abilities: Customer Service skills, Effective communication skills, Ability to handle stressful situations, Basic computer skills, Compliance with all company policies and procedures, High standard of integrity and reliability, Authorization to work in the United States or the ability to obtain the same, Successful completion of pre-employment drug testing and background check.

Environmental Factors

• Retail - General
• Moderate: Physical Demands: Standing, walking on various types of flooring, utilizing manual dexterity, talking, seeing, hearing, smelling, performing repetitive movements with both hands and/or both feet, reaching at waist level or overhead, carrying, pushing, or lifting up to the weights listed, sitting, balancing, stooping, kneeling, crouching, climbing up to 10 ft., twisting back and/or neck, walking on a slippery or cluttered floor surface, working with hazardous equipment, being exposed to sharp objects.
• Working Conditions: Indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.
• Safety Risk Factors: Twisting back and/or neck, walking on a slippery or cluttered floor surface, working with hazardous equipment, being exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins.
• Overall Required Equipment: Cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts.