Cashier Associate

About the Role

Increases customer confidence and loyalty by providing accurate, fast, and courteous customer checkout. This individual effectively scans, packages, and receives payment for customer purchases while expediting the flow of groceries through the checkout lane. Maintains financial responsibility in their service lane.

Responsibilities

• Creates an environment that enables customers to feel welcome, important, and appreciated to increase customer confidence and loyalty (30% of time).
• Listens to and appropriately escalates customer concerns to management with a positive attitude.
• Stocks front-end products; restocks and uses supply items efficiently to eliminate waste and maintain low supply costs.
• Manages lane according to service standards and assists in training new cashiers.
• Uses the Point of Sale (POS) system and handles various tenders such as cash, checks, credit, debit, SNAP EBT, offline SNAP EBT, WIC, rain checks, reward offers, and coupons according to company policy (30% of time).
• Understands and adheres to company limits on cash shortages and/or overages and works honestly to control loss.
• Adheres to guidelines on restricted sale items (e.g., alcohol, tobacco).
• Assists customers in unloading purchases onto the conveyor belt at checkout (20% of time).
• Packs customer purchases to prevent damage, pushes groceries in a shopping cart to the customer’s car, and loads groceries into the vehicle.
• Checks the price of merchandise in all departments as needed.
• Collects shopping carts from the parking lot and other areas and returns them to designated areas (10% of time).
• Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained.
• Adheres to all regulatory compliance requirements, including food safety, USDA, Country of Origin Labeling (COOL), and Department of Agriculture (DOA).
• Executes all product recalls and withdrawals in a timely manner, ensuring items are secured and removed from customer access.
• Reinforces safety programs by complying with safety procedures and inspecting and identifying unsafe conditions to report to store management.
• Notifies management of customer or employee accidents and reports all safety risks, issues, and illegal activity (e.g., robbery, theft, or fraud).
• Ensures adherence to wage and hour policies and regulations and cultivates a culture of safety within the store.
• Ensures self and all associates are working safely and have received necessary safety training.
• Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized as required.
• Ensures equipment is in good repair; reports and assists with remediation of safety hazards (e.g., lock out/tag out of equipment).
• Performs other job-related duties as assigned.

Requirements

• High school diploma or GED (preferred).
• 0–3 years of relevant experience.
• Customer service skills and effective communication skills.
• Ability to handle stressful situations.
• Basic computer skills required for online training.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Skills

• Proficiency in using POS systems and handling various payment methods (cash, checks, credit/debit cards, EBT, WIC, etc.).
• Knowledge of food safety, USDA, and regulatory compliance requirements.
• Ability to lift up to 30 lbs and pull up to 250 lbs.
• Manual dexterity and ability to perform repetitive movements with hands and feet.
• Ability to stand, walk, reach, carry, push, lift, balance, stoop, kneel, crouch, and climb up to 10 ft.

Environmental Factors

Works in indoor, outdoor, cold, freezing, heated, and wet/humid conditions. May be exposed to loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins. Frequently required to twist back and/or neck, walk on slippery or cluttered floors, work with hazardous equipment, and be exposed to sharp objects.

Schedule

Varied shifts.