Cashier Associate

About the Role

Increases customer confidence and loyalty by providing accurate, fast, and courteous customer checkout. This individual effectively scans, packages, and receives payment for customer purchases, expediting the flow of groceries through the checkout lane. Maintains financial responsibility in their service lane.

Responsibilities

• Creates an environment that enables customers to feel welcome, important, and appreciated to increase customer confidence and loyalty.
• Listens to and appropriately escalates customer concerns to management with a positive attitude.
• Stocks front-end products, restocks, and uses supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Manages lane according to service standards and assists in training new cashiers.
• Uses the Point of Sale (POS) system and handles various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons, and checkout procedures according to company policy to record sales.
• Understands and adheres to the company's limits on cash shortages and/or overages, works honestly and effectively to control loss, and adheres to guidelines on restricted sale items (Alcohol, Tobacco, etc.).
• Assists customers in unloading purchases onto the conveyor belt at the checkout, packs customer purchases to prevent damages, and carries or pushes groceries in a shopping cart to the customer’s car to load groceries into the vehicle.
• Checks the price of merchandise in all departments, as needed.
• Collects shopping carts from the parking lot and other areas and returns them to the designated area.
• Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained.
• Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA).
• Executes all product recalls and withdrawals in a timely manner, ensuring all items are secured and removed from customer access.
• Reinforces safety programs by complying with safety procedures, inspecting and identifying unsafe conditions to report to store management, and notifying management of customer or employee accidents.
• Reports all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Ensures adherence to wage and hour policies and regulations, cultivates a culture of safety within the store, and ensures self and all associates are working safely and have received necessary safety training.
• Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required.
• Ensures equipment is in good repair, reports, and assists with remediation (e.g., lock out/tag out of equipment) of safety hazards within the department.

Qualifications

• High School / GED Diploma (Required)
• 0 - 3 years of relevant experience
• Customer service skills
• Effective communication skills
• Ability to handle stressful situations
• Basic computer skills required to participate in online training
• Compliance with all company policies and procedures
• High standard of integrity and reliability
• Authorization to work in the United States or the ability to obtain the same
• Successful completion of pre-employment drug testing and background check

Skills

• Customer Service
• Communication
• Stress Management
• Basic Computer Skills

Environmental Factors

• Retail - General Medium
• Physical Demands: Standing, walking, manual dexterity, talking, seeing, hearing, smelling, repetitive movements, reaching, carrying, pushing, lifting (up to 30 lbs), sitting, balancing, stooping, kneeling, crouching, climbing (up to 10 ft)
• Working Conditions: Indoor, outdoor, cold, freezing, heated, wet/humid environments
• Safety Risk Factors: Twisting back/neck, slippery or cluttered floors, hazardous equipment, sharp objects, loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, other toxins
• Required Equipment: Cleaning supplies, general office equipment, register, pricing gun, scales, scanner, material handling equipment (racks, carts, pallet jacks, shopping carts)
• Preferred Equipment: Baler/compactor, box cutter
• Personal Protective Equipment: Goggles, gloves, back brace
• Pulling Requirement: 250 lbs
• Lifting Requirement: 30 lbs

Shift(s): Varied shifts. Travel: Occasional, no overnight travel.