Cashier Associate

Job Summary

Increases customer confidence and loyalty by providing accurate, fast, and courteous customer checkout services. Manages lane operations, ensures customer satisfaction, and maintains financial responsibility.

Essential Responsibilities

• Creates a welcoming environment to enhance customer confidence and loyalty.

• Escalates customer concerns to management with a positive attitude.

• Stocks front-end products, restocks supplies, and manages lane operations according to service standards.

• Assists in training new cashiers.

Scanning and Handling Payments

• Uses POS system and handles various tender types (Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons).

• Adheres to company policy on cash shortages, overages, restricted sale items, and loss prevention.

Checkout Operations

• Assists customers with unloading purchases, packing items, checking prices, and loading groceries into vehicles.

• Collects shopping carts and returns them to designated areas.

Store Standards and Compliance

• Maintains safety, proper food handling, sanitation, and productivity standards.

• Ensures adherence to regulatory compliance requirements (Food Safety, USDA, COOL, DOA).

• Executes product recalls and withdrawals.

• Reports and addresses safety risks, incidents, and illegal activities.

Supervisory and Safety Duties

• Cultivates a culture of safety within the store.

• Ensures adherence to wage and hour policies.

• Ensures equipment is in good repair and reports/remedies safety hazards.

• Inspects and identifies unsafe conditions and reports them to management.

• Ensures Hazardous Assessments are posted and personal protective equipment is available and used.

Other Duties

Performs other job-related duties as assigned.

Qualifications

• High School/GED Diploma preferred.

• Customer service skills, effective communication, stress management, basic computer skills.

• Knowledge of company policies and procedures, high integrity, reliable authorization to work in the US, successful completion of pre-employment drug testing and background check.

Environmental Factors

• Retail - General

• Medium: Physical Demands (standing/walking, reaching, carrying/lifting up to 30 lbs., sitting, balancing, stooping, kneeling, crouching, climbing up to 10 ft.), Exposure to various environmental conditions (indoor/outdoor, cold/freezing/heated/wet/humid), Safety Risk Factors (twisting back/neck, walking on slippery/cluttered surfaces, hazardous equipment, exposure to sharp objects, loud noise, skin irritants, nuisance dust, fumes/sprays, hazardous cleaning solutions/toxins).

Required Equipment

• Cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, material handling equipment (racks, carts, pallet jacks, shopping carts).

Preferred Equipment

• Baler/Compactor, box cutter.

Personal Protective Equipment

• Goggles, Gloves, Back Brace.

Lifting and Pulling Requirements

• 250 lbs. lifting requirement.