Cash Receipts and Collection Analyst

About the role

The Cash Receipts and Collections Analyst assist in accurately processing, recording, and applying payments to accounts, reconciling cash transactions, and resolving discrepancies and assisting managing client collections to ensure timely receipt of outstanding balances. This position plays a key role in assisting with both the A/R coordinator and Cash Receipt Coordinator. This position will assist clients, attorneys and others with payment and billing inquiries and be a key liaison between accounting and clients/partners on these requests. This position reports to the Accounting Manager.

Responsibilities

• Research and process all incoming payments (checks, wire transfers, ACH) and apply to appropriate client accounts and invoices.
• Post cash, checks, and electronic payments into the company’s accounting system and apply them to the correct customer accounts.
• Verify and reconcile cash receipts with bank deposits and prepare monthly account reconciliations.
• Investigate and resolve unapplied and unidentified cash receipts and address customer account discrepancies.
• Monitor accounts receivable aging reports to identify overdue accounts.
• Follow up with clients via phone and email regarding outstanding invoices.
• Collaborate with billing attorneys to resolve client concerns or disputes.
• Escalate collection issues as needed and assist with write-off or payment plan processing.
• Prepare regular collection status reports for firm leadership.
• Maintain client confidentiality and handle sensitive financial information with discretion.
• Support audits and financial reporting with documentation related to payments and collections.
• Assist with process improvements and updates to collection and receipting procedures.