Cash Processing Analyst

Treasury

• Perform daily reconciliation of bank accounts to ensure no fraudulent activity.
• Coordinate with other departments to ensure accurate and timely transmission of wires and ACHs.
• Gather and maintain treasury department files and documentation, including cash procedures and bank account information.
• Prepare Treasury reports as requested by management, including daily tracking of cash flow.
• Review account analyses and bank statements to minimize bank fees and discontinue unused services.

Cash Applications

• Post unapplied payments from various payment channels to customer accounts based on review of supporting documentation and account research.
• Analyze and handle payment exceptions such as returned payments, customer deposits, credit card disputes, and write-off recoveries.
• Make customer calls to request additional information to properly apply for payments.
• Analyze and process requests/inquiries from Customer Contact Centers related to customer refunds, balance transfers, payment investigations, and auto bill pay.
• Maintain the Auto Bill Pay (ABP) process: sign up/remove customers for ABP based on a customer request or a completed account disconnect order.
• Record returned payments and handle ACH change notices.
• Handle reconciliations, external data feeds with internal financial information, and manual postings of payments to applicable depository bank accounts.