Cash Operations Technician - Wausau, WI
Position Summary
As an Cash Operations Technician you will be responsible for managing cash operations and performing first-line maintenance on ATMs, Smart Safes, and AirVac equipment throughout your assigned territory. This role offers the opportunity to work independently while combining customer service, cash management, route operations, and basic troubleshooting responsibilities.
What You'll Do
- Cash Operations
- Replenish ATM cash inventories
- Perform ATM and Smart Safe cash pulls
- Deliver coin orders and process deposits
- Follow all cash handling and security procedures
- Complete route assignments accurately and efficiently
- Equipment Support
- Clear ATM jams
- Replenish receipt paper
- Perform machine diagnostics
- Reboot equipment
- Install software updates
- Escalate advanced issues to skilled technical support team
- Customer Service
- Build strong customer relationships
- Respond to customer needs professionally
- Communicate effectively with dispatch and operations teams
- Complete all service documentation accurately and on time
Qualifications
- High School Diploma or GED
- Valid Driver's License
- Clean Driving Record
- Strong attention to detail
- Excellent customer service and communication skills
- Ability to work independently and manage daily responsibilities
Preferred
- Cash handling experience
- Route-based service experience
- Mechanical or technical troubleshooting experience
- Experience working in a customer-facing field environment
Benefits
- Paid Holidays
- Paid Time Off (PTO)
- Annual Profit-Sharing Bonus Program – from approximately 15% to 20% of annual earnings, which could equate to $6,800 to $9,100 annually for an employee earning $22.00 per hour.
- Hourly would be an extra $3 to $4
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability
- Wellness Benefit Programs
- Medical Deductible Reimbursement Program
Physical Demands
Team Members will encounter the following items while performing their job duties, typically while performing their job independently without the assistance of others, and thus Team Members must be able to lift such items as an essential function of this position:
- Dispenser (part): 34 lbs.
- Coin Bag: 40 lbs.
- Compressor: 40 lbs.
- High Security Base: 60 lbs.
- Coin Box: 60 lbs.
- Concrete Bag: 80 lbs.
- Dolly: 86 lbs.
- Top Compartment: 140 lbs.
- Vacuum Attachment: 310 lbs. (with lifting equipment)
- ATM Machines**: 280 – 875 lbs. (with lifting equipment)
Note: ATMs weighing over 875 lbs. require two (2) Technicians.
Other Physical Requirements:
- Visual (Near, Distance, Color, Peripheral, Depth)
- Sense of Sound - normal
Why Cash Depot?
If you're looking for a career that offers stability, independence, and the opportunity to make an impact every day, Cash Depot provides the tools, support, and benefits to help you succeed. Join a growing company where your contributions are recognized, your schedule provides work-life balance, and your success is rewarded.
Ada Reasonable Accommodation Statement
Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you ever need an accommodation to perform the essential functions of this position.
Equal Employment Opportunity
Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you ever need an accommodation to perform the essential functions of this position.
The Company will then engage in an interactive dialogue with you to determine what reasonable accommodations may be available to enable you to perform the essential functions of your position, absent undue hardship.
Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.