Cash Operations Technician - St Paul MN

About the role

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners' needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance.

Responsibilities

• Provide cash and courier services to ATM and AirVac customers as required
• Perform courier functions such as cash replenishment, ATM and smart safe pulls, coin delivery, and deposits
• Perform basic First Line Maintenance functions as needed such as clearing jams, rebooting machine, replenish receipt paper, running diagnostics, software updates, and escalation of issues to tech support for further follow up
• Partner with the territory dispatcher to execute dispatch request as scheduled and requested
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner
• Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers
• Aid other technicians and help train or perform ride along training, as needed
• Must follow all security procedures and policies

Requirements

• High School Degree / GED
• Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer
• Ability to obtain and maintain a DOT Medical Examiner’s Certificate (Federal Medical Certification)
• Ability to drive a vehicle over 50% of the shift
• Ability to work in a safe manner when lifting and performing tasks associated with position
• Experience in trouble shooting or electro mechanical work
• Ability to follow the expectations set forth in the Field Service Handbook
• Excellent communication skills, written/verbal with internal and external contacts
• Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver

Physical Requirements

• Lift/Carry: Up to 50 lbs.
• Push/Pull: Not applicable
• Stand: Frequently
• Sit: Occasionally
• Reach Outward: Frequently
• Reach Above Shoulder: Occasionally
• Climb: Not applicable
• Crawl: Not applicable
• Squat or Kneel: Not applicable
• Bend: Not applicable