Cash Office Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the accounting bookwork practices at the store which includes the reconciliation and recording of drawers, balancing the office cash, lottery, and stamps.
• Aids in the research and investigation of any discrepancies.
• Keeps management fully informed.
• Prepares bank deposits or assists with their preparation, making sure they are completed in a timely manner with accuracy.
• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
• Follows company policies relating to customer checkout to increase customer satisfaction.
• Aids customer service with answering phone calls with a polite and positive attitude.
• Uses intercom for necessary announcements or pages.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Follows and enforces all front-end policies and procedures.
• Participates in training/retraining of front-end associates to ensure high levels of productivity, speed, accuracy and courtesy to customers.
• Aids in enforcing and adhering to company policies and procedures as well as government regulations and laws.
• Operates front-end scanning equipment and register, performs all related checkout procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• Responsible to continuously improve job performance.
• Responsible for utilizing all company provided Personal Protective Equipment (PPE).

Qualification Requirements

• To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation.
• The requirements listed below are representative of the knowledge, skills, and/or abilities required:
• Education and/or experience completed or working towards a high school diploma or general education degree (GED).
• No prior experience required.