Cash Office Associate

About the role

Weis Markets is seeking a Cash Office Associate who values respect, teamwork, and community growth. This role involves a variety of front-end and cash office responsibilities to ensure smooth store operations and excellent customer service.

Responsibilities

• Perform accounting bookwork, including reconciliation and recording of drawers, balancing office cash, lottery, and stamps.
• Assist in researching and investigating discrepancies, keeping management informed.
• Prepare or assist in preparing bank deposits accurately and in a timely manner.
• Greet customers with a smile, answer questions, and resolve concerns promptly and professionally.
• Follow company policies to enhance customer satisfaction during checkout.
• Assist customer service by answering phone calls with a polite and positive attitude.
• Use the intercom for necessary announcements or pages.
• Monitor cashiers and lot attendants, providing feedback to management.
• Enforce and follow all front-end policies and procedures.
• Participate in training and retraining of front-end associates to maintain high productivity, speed, accuracy, and courtesy.
• Enforce company policies and adhere to government regulations and laws.
• Operate front-end scanning equipment and registers, performing all checkout procedures, including bagging merchandise and placing it in the customer’s cart.
• Maintain transaction accuracy, ensuring customers are charged for all items and appropriate funds are collected (cash, checks, electronic payments, coupons).
• Follow proper security measures and cash drawer accounting procedures to avoid overages or shortages.
• Adhere to store and legal guidelines for the sale of tobacco and alcohol.
• Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
• Ensure general sanitation in the department by following cleaning schedules and guidelines to maintain clean work areas, equipment, counters, and display cases, meeting health and OSHA requirements.
• Dispose of trash properly.
• Cooperate with co-workers and superiors to ensure smooth department and store operations.
• Continuously improve job performance.
• Utilize all company-provided Personal Protective Equipment (PPE), including cut-resistant gloves, safety cutters, and company-sponsored footwear.
• Assist in other departments as needed.

Requirements

• Completed or working toward a high school diploma or GED.
• No prior experience required.