Caseworker

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most. Position Summary: The Case Worker provides emergency transactional services to low-income applicants, assisting them in meeting their basic needs during a crisis. Essential Responsibilities Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs.; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issuesProvides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicableMaintains working relationships with community agencies for awareness of available services, coordinates services and communicates about cases, assures that valid releases of information are on fileEnhances personal knowledge and skill through regional and divisional educational forumsUses electronic database to enter, retrieve, and maintain accurate case records per protocolsManages client service transactions, monitors fund balances, and requests funding as appropriateFulfills ad hoc and periodic survey requests, and provides information needed for reports to administrationPerform other duties as assigned Qualifications Education/Experience: Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities1 or more years of applicant interview experience (desired)Experience working with low-income populations (preferred) Skills, Knowledge & Abilities Learn and adhere to The Salvation Army Social Services Code of EthicsAdhere to professional codes of ethics as they apply to professional licensingUnderstand and adhere to professional boundaries within and outside of the organizationMaintain client confidentiality and obtain appropriate releases of informationComplete Safe From Harm training, and keep current as neededDemonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation Computer Skills Proficient in Microsoft Office 365Working knowledge of TEAMS and SharePointWillingness to learn new software as needed Certificates And Licenses Complete Safe From Harm training, and keep current as neededComplete Caseworker Certification Program within 120 days of hire