Casework Technician
About the role
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Responsibilities
- Interviewing consumers and gathering diagnostic data to assist counselor with determining eligibility and required rehabilitation services
- Aid in developing a written plan of services in conjunction with the consumer, parent, and/or guardian; inputting casework data into relevant applications throughout the rehabilitation process
- Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant
- Maintain a close watch on the consumer's progress throughout the service delivery process
- Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed
- Document service delivery and case progress in the case management system as required by agency policy
Requirements
- Knowledge regarding community resources and local employers
- Ability to communicate with individuals from diverse backgrounds
Qualifications
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
- Knowledge regarding community resources and local employers
- Ability to communicate with individuals from diverse backgrounds
Skills
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
- Knowledge regarding community resources and local employers
- Ability to communicate with individuals from diverse backgrounds
Benefits
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Pay
Salary Grade Range: $39,244 - $68,679
Schedule
The position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours.
About Division of Employment and Independence for People with Disabilities (EIPD)
The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide.
Compensation & Benefits
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Additional Information
The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.
Contact Information
If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.