Casework Services Coordinator - Human Services Department

About the role

The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life of residents by providing a broad range of services that support emergency, short-term, and long-term needs. HSD operates programs for children, adults, and families at locations throughout the city.

Responsibilities

• Plans, develops, and implements education and social service programs within the Community Services Program.
• Coordinates funding requests, contracts, and grants.
• Oversees program staff who conduct community based outreach, provide emergency financial assistance, and assist clients with comprehensive benefit navigation.
• Works closely with staff to ensure accurate identification of service needs, connection to appropriate resources, and continuity of care.
• Oversight of reporting requirements, regulatory compliance, data tracking, and documentation tied to service funding.
• Supervises specialized program functions such as client financial assistance programs and delegate agency training.

Requirements

• Four years of responsible professional or administrative experience in early childhood education, education, social services, or public administration in a social service setting.
• Bachelor's degree in early childhood education, education, social services, counseling, public or business administration, or a related field.
• A master's degree is preferred.
• Working irregular hours, weekends, and evenings may be required.

Qualifications

• Supervisory experience.
• Experience in Community Action Programs, CSBG requirements, and related compliance standards.
• Experience working with local, state, and federal social service programs, including eligibility, referrals, and benefit navigation.
• Experience coordinating or administering grant-funded programs, including narrative and statistical reporting.
• Experience monitoring budgets in emergency assistance or community services programs.
• Experience conducting community based outreach at off-site locations and partner agencies.
• Experience monitoring and revising case documentation for compliance.
• Experience entering data in a client database or equivalent.
• Experience managing grant funded programs, including reporting, audit preparation, data tracking, and regulatory compliance.
• Experience delivering culturally responsive customer service to diverse populations.
• Experience providing crisis intervention within a case management setting.
• Experience facilitating and coordinating training or presentations for staff or partner organizations.
• Proficient user of Microsoft office programs such as, word and excel.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

Salary

Pay Range: $94,993.60 - $127,296.00 annually.

Hiring Range: $94,993.60 - $99,736.00 annually.