Case Worker

Indiana University (IU) School of Dentistry has been advancing oral health in the state and beyond since 1879. Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative research, and providing patient-centered care. The Office of Student Affairs and Admissions leads admissions, support, and retention of competent and qualified students while fostering a supportive, positive, interprofessional learning environment.

About the Role

The Case Manager works directly with students facing academic, personal, and wellness challenges, helping develop effective time management, study skills, stress management strategies, and action plans to remain on track academically. This role collaborates closely with faculty, academic affairs, and student support partners to identify concerns early and coordinate timely interventions before issues escalate.

Responsibilities

Department-Specific Responsibilities

• Provides 1-on-1 success coaching to support students, academic achievement, personal development, and overall well-being.
• Helps students set goals, improve time-management and study strategies, and navigate stress, motivation, and adjustment challenges.
• Collaborates with faculty, academic affairs, and campus partners to identify and support students experiencing academic or personal challenges through early intervention.
• Connects students with appropriate academic, wellness, campus, and community resources and assists with academic progress concerns and leaves of absence.
• Leads mindfulness, stress-reduction, and wellness programming to promote resilience and proactive well-being, particularly during high-stress periods.
• Contributes to multidisciplinary student support efforts and collaborates with student wellness organizations on campus-wide wellness initiatives and outreach.
• Serves as a member of the campus JAGS Care Team to provide immediate support during critical incidents.

General Responsibilities

• Provides direct services and acts as a central point of contact for students who have experienced sexual, physical, or other misconduct.
• Conducts situational analysis and provides assistance and counseling to improve clients' social and psychological conditions.
• Assesses safety concerns, provides an overview of campus resources, and provides immediate and ongoing assistance to students in need.
• Helps guide students through procedures for various issues (requesting grade changes, withdrawing from classes, housing concerns, academic or administrative appeals) and provides assistance to ensure that students receive interim measures.
• Assists students with establishing a support network of family, friends, and community resources and creating personal development plans.
• Identifies and connects students to campus and community resources (direct or indirect referrals); accompanies students to informal or formal meetings with instructors or administrators as needed/requested.
• Reviews university policies and procedures with students, including procedures for investigations, judicial hearings, and appeals.
• Maintains case records in a secure and confidential manner, maintains statistics, and administers ongoing program evaluations.
• Serves as a member of the sexual violence prevention and advocacy team, providing outreach and raising awareness about prevention and advocacy services.

Requirements

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Qualifications

Education

• Required: Bachelor's degree in counseling or social work.
• Preferred: Master's degree in counseling or social work.

Work Experience

• Required: 1 year of experience working with survivors of sexual or physical assault, preferably in a counseling or advising capacity.
• Preferred: Experience working in a university setting.

Skills

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Ability to effectively communicate and operate a computer and other standard office productivity equipment.
• Involves sedentary work as well as periods of time moving around an office environment and campus.
• Must be able to perform the essential functions with or without an accommodation.

Pay

$63,000.00 - $66,000.00 based on experience and internal equity.

Benefits

• Comprehensive medical and dental insurance.
• Health savings account with generous IU contributions.
• Healthcare and dependent care flexible spending accounts.
• Basic group life insurance paid by IU.
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance.
• Base retirement plan with generous IU contributions, subject to vesting.
• Voluntary supplemental retirement plan options.
• Tuition subsidy for employees and family members taking IU courses.
• 10 paid holidays plus a paid winter break each year.
• Generous paid time off plans.
• Paid leave for new parents and IU-sponsored volunteer events.
• Employee assistance program (EAP).

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Schedule

This is an in-person, full-time position located in Indianapolis, Indiana.