Case Support Specialist, Homelessness Prevention Initiative-HomeBase

About the role

Case Support Specialists at HomeBase provide essential services to at-risk individuals and families to prevent homelessness. They manage client relationships, conduct assessments, and coordinate referrals to external services.

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Prescreen clients for eligibility and schedule intake appointments.
• Review all documentation establishing clients' eligibility, conduct initial intake or assessment of clients and clients' families, and conduct periodic reassessments.
• Input client data and client progress information into automated database.
• Review and complete all CAMBA intake forms with the client.
• Refer clients to appropriate services based on their needs.
• Develop service plans with the clients tailored to their needs.
• Report to work daily with fully charged provided cell phone for multifactor authentication.
• Answer incoming calls and check voicemails daily on both desktop and work cell phones, responding to messages within 48 hours, and ensure emails are read and replied to within 48 hours.
• Act as client liaison/client advocate with outside organizations regarding matters such as education, healthcare, housing, legal issues, etc.
• Absorb clients in completing applications for benefits and entitlements, and may process applications on clients' behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE).
• Cover home visits to maximum efficiency according to need and location.
• Conduct thorough and accurate housing walkthroughs in the community, document findings on the appropriate review checklist as per DHS/DSS/HRA standards and/or as per HomeBase policies and procedures for Financial Assistance Requests.
• Inform Supervisor immediately of any health and safety issues observed during the walkthrough.
• Assist Case Managers with pre-clearance requests; follow up regarding repair or other issues revealed during the walkthrough, and any other support tasks as needed.
• Participate in case conferences with Case Managers, as necessary.
• Create, electronic and hard copy files, as needed.
• Serve as a courier for programmatic needs including check drop offs and pick-ups.
• Participate in administrative and staff meetings as requested.
• Provide all required information for weekly/monthly/quarterly/annual reports to CAMBA management and/or to funders.
• Escort clients to necessary appointments to ensure rent payments, active benefits and entitlement, and apartment viewings.
• Conduct program outreach as needed.
• Other duties as assigned.

Requirements

• High school diploma or G.E.D.
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Excellent communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public.
• Ability to apply basic mathematical concepts such as fractions, decimals and percentages to practical situations.
• Strong problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Willingness to learn and adapt.
• Proficiency in a language other than English (e.g. Haitian/Creole, French, Spanish, Russian, etc.). Preferred
• Familiarity with HRA benefits, NYC housing programs, and community resources

Qualifications

Minimum Education/Experience Required: High school diploma or G.E.D.

Skills

• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent writing skills
• Excellent communication skills
• Basic mathematical concepts
• Problem-solving skills
• Willingness to learn and adapt
• Language proficiency (e.g. Haitian/Creole, French, Spanish, Russian, etc.)
• Familiarity with HRA benefits, NYC housing programs, and community resources

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

Pay

$41,204 annually

Schedule

Full-time (35 hours per week)