Case Processing Support Specialist

About the role

Case processing work is the quiet engine behind important public programs. In this role, you will help keep disability-related casework moving by maintaining accurate records, entering and updating information, supporting daily workflow, and assisting teams that serve Texans applying for federal benefits.

Responsibilities

• Provide routine administrative and technical program support to help maintain continuous workflow within the unit.
• Answer, screen, route, and respond to phone calls, inquiries, and requests in a professional and timely manner.
• Prepare, edit, review, and distribute reports, forms, correspondence, and other documents.
• Maintain electronic records, databases, files, and software systems with accuracy and confidentiality.
• Input, update, and modify data in Social Security Administration software applications, including case processing systems.
• Disseminate information to internal staff, agency partners, and members of the public as appropriate.
• Absorb and apply established rules, regulations, policies, and procedures.
• Use standard office equipment, business software, and federal systems to complete daily assignments.
• Perform additional duties as assigned to support unit and agency operations.

Requirements

• Experience with office practices, administrative procedures, records management, and routine clerical support.
• Proficiency using standard office equipment, computer systems, databases, and common business software.
• Strong data entry skills, with a focus on accuracy, consistency, and attention to detail.
• Comfort learning and using case processing systems, records management platforms, or comparable electronic systems.
• Clear and professional communication skills, both verbally and in writing.
• A service-oriented approach when interacting with coworkers, supervisors, managers, agency partners, and the public.
• Sound judgment when following procedures, handling confidential information, and prioritizing daily tasks.
• The capacity to interpret and apply rules, regulations, policies, and procedures in a consistent manner.
• Strong organization skills, including the ability to manage routine assignments, meet deadlines, and keep work moving.
• Professionalism, reliability, and the ability to work effectively in a fully onsite team environment.
• Eligibility to obtain and maintain the required Homeland Security Presidential Directive 12 security clearance.

Qualifications

• Eligible for and able to obtain a security clearance.

Skills

• Data entry skills
• Confidentiality and attention to detail
• Interpretation and application of rules and procedures
• Organizational skills
• Communication skills
• Service orientation

Benefits

Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment. Participation in a 403(b)-retirement plan. Priority placement for qualified applicants with chronic medical conditions and/or disabilities. Weekly payments through direct deposit.

Pay

$22/hour

Schedule

Full-time, Monday-Friday, 8am – 5pm

Location

South Austin, TX 78741