Case Processing Specialist with Security Clearance

About the role

NANA Regional Corporation is seeking a Case Processing Specialist to join their team in Phoenix, Arizona. The ideal candidate will have a strong background in immigration case management and will be responsible for managing case files, retrieving and organizing court records, and assisting with various administrative tasks.

Responsibilities

• Prepare, review, and manage case files, ensuring accuracy and completeness in all documentation.
• Ensure Alien Files (A-files) and ICE systems reflect a case status that is updated, accurate, and complete.
• Accurately enter data into ICE systems, ensuring compliance with agency protocols and data integrity requirements.
• Maintain and update electronic and paper-based case files, ensuring compliance with federal privacy laws, DHS policies, and federal data security requirements.
• Retrieve, compile, and organize county, state, and federal court records, conviction documents, and supporting case materials from multiple databases, and other government sources.
• Maintain up-to-date case status records, court scheduling details, and case tracking logs.
• Generate case status reports and monitoring dashboards.
• Assist with docket coordination with EOIR and USCIS. Coordinate with ICE personnel to facilitate hearings, removals, and case updates.
• Review appropriate paperwork for completeness and accuracy.
• Ensure all administrative applications are reviewed, A-files are updated, and docket officers timely notified for appropriate law enforcement action.
• Track compliance with release conditions and report violations, as applicable.
• Assist ICE Office of Principal Legal Advisor (OPLA) in obtaining criminal history checks and other supporting documentation as needed prior to court.
• Assist ICE personnel with scheduling and coordinating interviews between detainees and ICE officers, consulates, and legal representatives, as assigned.
• Organize and prepare removal documents and coordinate with ICE personnel for scheduling removal and staging flights. Ensure all documentation is prepared and accurate.
• Ensure detainees scheduled for removal have the necessary documentation in A-files per ICE instructions.
• Ensure travel information, ICE Air scheduling and manifest(s) are completed, detention center release forms are prepared, and property inventories/receipts are ready on the scheduled time and day of departure.
• Ensure detainees have the necessary legal paperwork, seven-day supply of medications, property, and valuables before transfer or removal.
• Collect, review for completeness and accuracy, and file signed Form I-205 Warrant of Removal/Deportation departure verifications in A-file.
• Ensure case is closed in ICE data systems and file is transferred to the National Record Center for storage.
• Utilize translators or advanced translation software to communicate fluently in the detainee's native language.
• Provide other logistical and administrative support for ICE personnel as assigned.
• Provide surge support after hours, including expanded breadth and depth of tasks, as required.

Qualifications

• US citizen and have resided in the U.S. for the last five years.
• At least 21 years of age.
• Valid driver's license.
• Possess a high school diploma or equivalent (GED).
• 3+ years experience in immigration case management support or related experience in social services/human services, prisoner and probation case management, healthcare case management, and/or other related industries.
• Pass a criminal background and consumer credit check (no criminal record and good credit).
• Obtain and maintain a DHS/ICE Government clearance.
• Ability to work on-site with travel 25% of the time.
• Pass all pre-employment and random drug tests.
• Exceptional writing and verbal communication skills; ability to interact effectively with a multidisciplinary team.
• Strong English language speaking, reading, and writing skills.
• Strong proven computer skills with ability to navigate multiple systems and databases to extract pertinent information and keep databases updated with accurate current case status and other information.
• Strong critical thinking ability to analyze data and/or unique situations and make recommendations to ICE personnel.
• Demonstrate strong empathy and compassion in a fast-paced environment; with ability to build trust with vulnerable or stressed individuals.
• Possess a high degree of integrity, accountability and adherence to all DHS ICE policies, procedures, directives, and standards.
• Must be trustworthy, reliable, and detail oriented.
• Ability to work with a diverse population of people, including people of different cultures, with different values and lifestyles; with a cross-cultural perspective.
• Ability to tactfully and professionally communicate with the general public.
• Ability to maintain poise and self-control during potential emergencies and unexpected situations that may involve mental and physical stress such as disturbances, altercations, fires, and building evacuations.
• Maintain a professional personal appearance, calm demeanor, and discretion with confidential information.

Benefits

The position offers a competitive salary and benefits package, including comprehensive health insurance, retirement plans, and paid time off. NANA Regional Corporation is committed to fostering a diverse and inclusive workplace where all employees feel valued and supported.

Pay

$41,386 per year

Schedule

On-site