Case Mgr [S], MLOA

About the role

This is a contractual role for 12 months at Amazon, a company committed to being the most customer-centric on earth. Applicants, job seekers, and candidates globally can benefit from the Disability Leave Services (DLS) team's professional services program.

Responsibilities

• Initiate and respond to inquiries about accommodation events, benefits, and options available to employees
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with relevant laws and policies
• Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of accommodations as appropriate
• Critically assess and adjust the case management plan to an employee’s changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Identify and solve problems that may arise, sometimes with limited information
• Communicate regularly with employees and stakeholders both verbally and in writing
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate

Requirements

Basic Qualifications:

• Bachelor's degree in Human Resources Management, Business Administration, or a related field
• Experience in customer-facing roles
• Experience in Human Resources, Claim Management, or Leave & Disability management roles
• Experience in English and Spanish language communication skills, both written and verbal

Preferred Qualifications:

• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• Knowledge of employment law and HR policies and procedures
• Knowledge of HRIS or Applicant Tracking Systems
• Experience working in multicultural or bilingual environments

Qualifications

Basic Qualifications:

• Bachelor's degree in Human Resources Management, Business Administration, or a related field
• Experience in customer-facing roles
• Experience in Human Resources, Claim Management, or Leave & Disability management roles
• Experience in English and Spanish language communication skills, both written and verbal

Preferred Qualifications:

• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• Knowledge of employment law and HR policies and procedures
• Knowledge of HRIS or Applicant Tracking Systems
• Experience working in multicultural or bilingual environments

Skills

Basic Qualifications:

• Strong problem-solving abilities
• Ability to critically assess and adjust case management plans
• Effective communication skills

Preferred Qualifications:

• Experience in managing confidential and sensitive employee information
• Knowledge of HRIS or Applicant Tracking Systems
• Experience working in multicultural or bilingual environments

Benefits

Amazon offers a comprehensive benefits package, including EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. For more information, visit our benefits page.

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. The starting hourly rate is $20.00 - $35.00 USD.

Schedule

The schedule for this role is not specified in the job posting.