Case Managers & Leads - Eastern WA Wildfire Assistance

Successful candidates will be local to Eastern WA work locations or provide their own accommodations. No travel/lodging/per diem is available.

About the Company

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.

Mission

Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience.

Vision

In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

About the Role

The Emergency Management Case Manager & Leads will provide compassionate, survivor-centered case management services that empower individuals and families affected by disasters to navigate available assistance programs, overcome recovery barriers, and achieve safe, sustainable recovery through coordinated support, resource advocacy, and community partnerships.

Responsibilities

• Work as a part of the Case Management team and perform all duties as assigned.
• Attend meetings and conference calls with clients and homeowners.
• Attend training on program requirements and apply all policies and procedures as required.
• Learn, navigate, and effectively use program technology systems, including adapting to system updates, changes, and new tools as needed to support case management activities.
• Manage individual workload of case management. Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking.
• Understand program needs, policies, departmental process flows, and standard operating procedures.
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• Communicate, resolve, and escalate problems and concerns according to proper protocols.
• Perform other duties as assigned.

Requirements

• At least one year of professional case management, social services, emergency management, or disaster recovery experience.
• At least one year experience documenting client services and maintaining confidential records.
• High school diploma or equivalent.
• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Preferred Qualifications

• Associate degree or higher in social services.
• Case management experience with housing programs.

Skills

• Ability to effectively communicate both verbally and written.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Capable of multi-tasking when necessary.
• Strong familiarity with state and local governments is necessary.
• Highly organized, detail oriented and self-motivated.
• Ability to adapt to and effectively navigate technology systems, including platforms that undergo frequent updates or changes.
• Ability to independently navigate provided resources and guidance to identify solutions and resolve issues with clients.

Schedule

Full-time, rotating schedule including weekends. Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

Pay

Hourly compensation: $25-30

Location

Onsite local to Eastern WA worksites, including Spokane, Colville, Yakima, and others. Up to 25% travel is expected for this position. Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands

• Mobility required on-site with clients.
• Sitting or standing for hours at a time.
• Ability to work at a computer for extended periods of time if needed.
• Ability to manipulate up to 25 lbs. repetitively throughout the day and as needed.

Working Environment

Emergency management personnel may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions. This position requires onsite work in Spokane, WA, with specific work locations varying based on program and operational needs. Employees may be required to report to different client or program locations on different days.

Workplace Health & Safety

We are committed to fostering a safe and healthy workplace. Employees are expected to champion a culture of safety by complying with all health and safety policies and procedures, completing required training, identifying and reporting hazards, exercising sound judgment, and taking reasonable care to protect the health and safety of themselves, their colleagues, clients, and the communities we serve.