Case Manager -The Arlington

About the role

The Case Manager supports Clients’ housing stability, self-sufficiency, and community integration through evidence-based practices such as harm reduction, housing first, and trauma-informed care. They partner with Clients to assess and address barriers to housing placement, implement interventions to support housing retention, and coordinate multiple services to meet individualized needs.

Responsibilities

• Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity).
• Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health.
• Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients’ treatment team.
• Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries.
• Aid in the screening, intake, and enrollment of Clients including orientation to program policies and goals.
• Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
• Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.
• Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.
• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
• Assist Clients in applying for and obtaining all benefits to which they are entitled.
• Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.
• Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
• Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.
• Communicate effectively with property managers and other third party partners.
• Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.
• Adapt workload as directed by supervisor in response to funder expectations.
• Other duties, as assigned.

Qualifications

• High School Diploma or GED or Equivalent.
• At least one year of experience working with homeless individuals AND have a social work/mental health-related bachelor’s degree OR have a minimum of two years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder.
• Demonstrated knowledge of issues faced by a culturally diverse population.
• Proficiency In Word, Excel and Outlook required.
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.

Preferred Qualifications

• At least one year of experience working with homeless individuals AND have a social work/mental health-related bachelor’s degree preferred.

Job Description

Openings: 1