Case Manager - Staffing Analyst

Responsibilities

• Coordinate staffing assignments and ensure learners are staffed promptly across multiple service lines.
• Serve as a primary point of contact for families regarding staffing, scheduling, and service coordination.
• Manage open cases, clinician availability, assignments, and staffing needs using Central Reach and internal tracking systems.
• Communicate and coordinate with families, clinicians, supervisors, and internal departments to maintain continuity of care.
• Proactively identify staffing solutions, including replacement cases, additional hours, transfers, and substitute coverage.
• Coordinate introductions, onboarding support, and required training between new staff and clinical team members.
• Maintain accurate documentation, case notes, staffing records, and assignment information.
• Monitor staffing communications and respond promptly to clinician and family inquiries.
• Prepare staffing reports and maintain accurate availability and open-case tracking.
• Support resolution of staffing barriers, service lapses, and Medical Assistance status changes.
• Participate in team meetings and collaborate with Care Management and clinical leadership to support quality service delivery.

Qualifications

• High School Diploma or GED (required); Bachelor's Degree preferred.
• 3+ years of customer service experience, preferably in human services, with demonstrated commitment to customer service.
• Professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors highly preferred.
• Valid Driver's License required.
• Ability to obtain required background checks and clearances (ACT 33, 34, FBI, NSOR Verification, Mandated Reporting Certificate Act 31) to work in direct contact with children and adolescents.

Benefits

• 401(k) plan
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Tuition Reduction Assistance: available to all staff and families; rates vary by institution (e.g., 10%, 20%, up to 50%); partnerships with Capella University, Chicago School of Psychology, and Purdue Global.

Pay

$20.00 per hour (hourly position)

Schedule

8‑hour shift; Office‑based with 1 day per week remote (WFH); Monday and Friday mandatory in‑office.