Case Manager Specialist
Dynamic Workforce Solutions · Enid, OK · 3 wk ago
On-siteManagementFull-time
About the role
Enhance client relationships through proactive outreach and problem-solving. Collaborate with cross-functional teams to deliver exceptional service.
Responsibilities
- Manage client interactions, ensuring timely and effective communication
- Resolve client issues efficiently, escalating complex cases as necessary
- Develop and maintain strong working relationships with clients and internal teams
- Contribute to team initiatives aimed at improving client satisfaction
Requirements
- Bachelor’s degree in a related field
- Minimum 2 years of relevant experience in a customer service or support role
- Strong interpersonal and communication skills
- Proficient in Microsoft Office Suite
Qualifications
- Excellent organizational and time management skills
- Ability to work independently and as part of a team
- Experience with CRM systems is a plus
Skills
- Customer service orientation
- Problem-solving abilities
- Effective written and verbal communication
Benefits
- Flexible schedule options
- Competitive compensation package
- Professional development opportunities
Pay
$XX.XX per hour
Schedule
Full-time, Monday through Friday, 8:00 AM - 5:00 PM