Case Manager RN

Responsibilities

• Performs and coordinates the initial assessments and ongoing reassessments of the patient's status.
• Documents patient case information within a database system.
• Participates in monthly case conferences by providing information pertinent to patient’s needs/goals.
• Promotes understanding of the medical factors affecting the targeted population.
• Identifies and assists patient(s) in accessing entitlements, resources, information, and referrals for psychosocial needs.
• Maintains accurate and timely patient information, which is readily accessible for review and meets all requirements; assists in data collection for reporting/funding sources.
• Advocates on behalf of patient regarding accessibility of services.
• Participates in outreach activities to the entire target population, as directed.
• Recommends program/service changes to meet gaps in service in the community.
• Completes medication reconciliation upon discharges of members when discharge from facilities such as hospitals, long term acute centers, skilled nursing facility, and as determined by member needs.
• Follows up with the needs of the member when dealing with DME or HHC.
• Offers community support when available and pertinent to the members well-being.
• Improves coordination of care by facilitating communication between members of the care team, including member, family, healthcare facility, attending physician, primary care physician, specialty, ancillary and other providers (as applicable).
• Identifies members considered to be high-risk for complicated, long-term, and/or continuous care in order to assure appropriate coordination of care and complex case management intervention with the primary care physician and care team; members have the opportunity to opt-in or opt-out of care management programs.
• Establishes and maintains clinical standards – preventive health and clinical practice guidelines.
• Refers members to internal and external programs.
• Appropriately coordinates member benefits through interventions such as: Transportation, Appropriate approval of ambulance usage, DME and home health care services, Steering members toward the care of participating and preferred providers.
• Afford appropriate approval of ambulance usage, DME and home health care services.
• Steering members toward the care of participating and preferred providers.
• Afford appropriate approval of ambulance usage, DME and home health care services.
• Assist the member with accessing Medicaid resources, when applicable.
• Uses professional judgement, independent analysis and critical-thinking skills applies clinical guidelines, policies, benefit plans, etc. to determine the appropriate level of care, intensity of service, length of stay and place of service.
• Identifies existing problems; anticipates potential problems and acts to avoid them.
• Develops plan of care based upon assessment with specific objectives, goals and interventions designed to meet member’s needs.
• Identifies appropriate health care resources based on member's medical needs, including but not limited to evaluating contracts and negotiating with facilities/vendors.
• Works with the member/family, provider(s), and other members of the health care team to develop a plan of care that enhances the clinical outcome while maximizing the member’s benefits.
• Applies evidence-based guidelines when available.
• Effectively utilizes community resources and care alternatives.
• Implements and coordinates interventions and other activities that lead to the accomplishment of goals established in the case management plan.
• Continually reassesses services delivered to the member to determine if the goals of the plan of care are being met, whether the goals continue to be appropriate and realistic, and what actions may be implemented to enhance positive outcomes.
• Maintains information from all relevant sources about the case management plan and interventions to determine the plan’s effectiveness.
• Improves coordination of patient care, reduces and removes cultural and healthcare system barriers, promotes timely treatment, empowers and coaches patients to become self-advocates, and assists patients navigate the maze of the managed care delivery system.
• Assists SNP Case Manager Director with MBR’s HRA outreach calls.
• Provides enhanced care coordination services assisting patients in problem solving with issues related to the health care system, financial or social barriers (e.g. transportation as appropriate, prescription drugs formulary assistance, etc.).
• Identifies and links patients with cultural and community resources to facilitate referrals and respond to social services needs.
• Collaborates with other services providers for care coordination and case management activities.
• Works with patients over the phone to review and remind their plan of care and progress towards their care management goals.
• Conduct outreach activities to assigned members by phone, mail or any other form of communication method to promote program engagement and marketing strategy.
• Performs other job duties as required by manager/supervisor.

Qualifications

• RN Licensure required
• Managed Care experience preferred
• Bi-lingual English and Spanish preferred
• Ability to take action in solving problems, exhibiting sound judgement
• Strong oral and written communication skills; ability to interact within all levels of the organization as well as with external contacts
• Demonstrate strong organization and time management skills