CASE MANAGER & REFERRAL LIAISON-PRN-DAY SHIFT

About the role

St. Mary’s Regional Medical Center is a 229‑bed acute care hospital in Enid, OK, serving northwest Oklahoma for over 100 years. The facility hosts more than 125 physicians across specialties including Cardiology, Neurology, Orthopedics, Emergency Medicine, Rehabilitation, Laboratory, Women’s Imaging, and Wound Care.

The Assessment and Referral Coordinator receives referrals and completes preadmission screening in cooperation with the Medical Director, Program Director, and PPS Coordinator. This role also serves as a marketing representative for the Inpatient Rehab Program, traveling throughout northwest and central Oklahoma to grow the program’s visibility and market share. The Case Manager provides case coordination, acts as a patient/family advocate through initial and ongoing assessment, coordinates the plan of care, identifies community resources for continuing care, communicates with payer sources to secure ongoing authorization, participates in preadmission screening, and contributes to quality improvement, team coordination, and discharge planning.

Responsibilities

• Develop a comprehensive referral development plan for the rehab program, including market definition, market analysis, referral development contacts, and monthly referral targets.
• Conduct meetings with physicians, case managers, and other providers to identify and minimize internal and external obstacles to business growth and retention.
• Obtain approval from the admitting psychiatrist and assign patients to the appropriate unit based on age and clinical presentation.
• Provide interim data assessments on the effectiveness of referral development activities.
• Develop and execute a plan to solicit feedback and satisfaction information from physicians, discharge planners, and other key stakeholders.
• Demonstrate strong working knowledge across diagnostic groups including orthopedic/arthritis conditions; neurological groups (CVA, TBI, degenerative neurological diseases, SCI); and generalized weakness from medical/surgical conditions (DM, ESRD, amputation, COPD, CHF, CABG).
• Apply knowledge of normal growth and development, related behaviors, needs, comfort, and age‑appropriate treatment ranges (adult, geriatric) to support individualized interdisciplinary care plans.
• Meet with patients and families prior to or at admission to identify needs, third‑party payer requirements, orient them to the rehab process, initiate discharge planning, and complete assessments per protocol.
• Educate patients and families on the role of Case Management in the rehabilitation program and on needs identified during assessment.

Requirements

• Current Oklahoma license as a Registered Nurse or Social Worker.
• Minimum 1 year of clinical experience in a healthcare setting (hospital or inpatient rehab preferred); 3–5 years preferred.
• Experience in marketing or business development preferred.
• Experience in market analysis and developing marketing plans preferred.
• Ability to develop and execute a comprehensive marketing plan to build strong referral relationships supporting the inpatient rehabilitation program.
• Current BLS certification required or obtained at time of hire.
• First Aid certification preferred.
• 2–4 years of clinical nursing experience in med/surg or acute rehab setting preferred.
• Experience in case management preferred.
• Leadership experience preferred.
• Basic computer skills required.