Case Manager - PSH (Boyle Heights/Sylmar)

USD $26.42/Hr.

About the role

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services.

Responsibilities

• Engage and develop rapport with households transitioning out of homelessness by utilizing Trauma-Informed Care, Harm Reduction, and Housing First principles
• Provide intensive case management services, including but not limited to, independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to community providers for substance use, primary and mental health care to increase housing stability
• In collaboration with clients, ensure clients have a current and comprehensive biopsychosocial assessment, to create individualized goal plans. Review and update quarterly and upon completion of goals
• Maintain accurate and current client files with all required documents and data in agency records and electronic databases
• Adhere to documentation standards set forth by the program contract and LA Family Housing policies
• Provide crisis prevention, crisis intervention, safety planning, and de-escalation supports to households
• Advocate on behalf of clients to address issues and barriers between landlords and participants
• Assist with referrals and linkage to eviction prevention and fair housing resources
• Attend mandatory trainings, seek out learning opportunities for continued education, stay up-to-date on best practices in participant care and ending homelessness
• Participate in the agency’s internship program and provide mentoring/coaching to new team members as needed
• Participate in case conferences, staff meetings, and community meetings as required
• Provide field-based stabilization services, which will require traveling around LA County to other agencies, providers, and resources to provide support to clients
• Assist participants with high acuity needs by connecting them to additional resources, such as Project-Based Supportive Housing (PSH) units
• Work collaboratively with Property Management, Resident Advocates, onsite Co-Located Staff, and community agencies to provide supportive services, including active participation in tenant meetings
• Organize and facilitate building-wide events for tenants, such as Thanksgiving Dinner, Financial Literacy classes, Fourth of July BBQ, etc.
• Perform additional tasks, projects, and responsibilities as assigned by the supervisor

Qualifications

• Knowledgeable of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters
• Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Trauma-Informed Care is preferred
• Ability to engage with persons experiencing homelessness with empathy and non-judgmental attitude
• High tolerance and understanding for individuals presenting with mental health, substance use, and physical health needs
• Flexible with the ability to adapt and thrive in fast-paced and challenging environments, working across various settings including office, home, and field
• Strong advocacy, conflict resolution, and time management skills
• Proficient in electronic data entry, with the ability to prioritize roles, tasks, and deliverables, and possess creative and solution-focused problem-solving skills
• Excellent written and verbal communication skills, ability to build relationships and network, and work both independently and in a team
• Bilingual proficiency in Spanish/English is preferred but not required
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
• At least one (1) year of work history and relevant transferrable skills

Other Requirements

• Ability to work a 9/80 work schedule
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Regular and prompt attendance in the office is required at all times
• Travel is a regular duty for this position and is required
• Use of a personal vehicle to travel between worksites and other locations is required
• Must have and maintain a valid California Driver’s License and auto insurance in good standing
• Maintain and execute confidential information according to HIPAA standards
• Respond in a timely manner in all aspects of communication with team members, participants, and partners
• Comfortable working in a pet-friendly environment

Benefits

• Health, Dental, Vision, Life Insurance
• 403B Retirement Plan
• 529 Education Savings Plan
• Long Term Disability
• Employee Assistance Program
• Flexible Spending Accounts (FSA)
• Legal Access Plan
• Employee Appreciation Program
• Company Sponsored Employee Events
• Staff Development
• 9/80 Alternative Work Schedule
• Paid Sick, Vacation and 13 Observed Holidays
• Public Service Loan Forgiveness Program Eligibility

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings