Case Manager Pawtucket Health Home Team $2,500 retention bonus

The Providence Center Case Manager Pawtucket Health Home Team coordinates services for consumers to minimize stressors and facilitate the reduction of psychiatric and substance abuse disorder symptoms, encouraging clients to attain the highest possible levels of independence.

This position is eligible for a $2500 retention bonus.

Responsibilities

• Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
• Provide services to an assigned caseload of clients, ensuring service intensity meets program standards, including required in-person contacts in both office- and community-based settings. Also provide services to other clients in need at Center programs.
• Conduct comprehensive assessments to identify client needs related to housing, education, employment, financial stability, healthcare, and community resources.
• Develop, present, and implement individualized care plans in collaboration with the care team, clients, and their families as appropriate.
• Connect clients to community resources, including social services, transportation, and financial assistance programs.
• Provide ongoing monitoring and follow-up to ensure client needs are met and progress is achieved.
• Work closely with the care team to align case management services with clients’ mental health treatment plans.
• Identify, assess, and respond to clinical emergencies and crisis situations, including suicide risk and danger to others. Perform crisis intervention and risk management as needed, escalating to appropriate resources when indicated (Qualified Mental Health Professionals/QMHPs or Emergency Services).
• Serve as a liaison between clients and community agencies, advocating for client needs and facilitating access to services.
• Provide education and guidance to clients and families on navigating systems such as healthcare, education, and social services.
• Prepare reports and documentation as required for grants, audits, and program evaluation.
• Attend team meetings and case reviews to share updates and collaboratively address client challenges.
• Conduct home visits, school meetings, and community outreach to support clients in their natural environments.
• Assist clients with daily activities and life skills through modeling and providing education to promote independence, including medication management and budgeting as appropriate.
• Maintain accurate, detailed, and timely records of all client interactions and services provided, including clinical documentation as required.
• Ensure compliance with agency policies, ethical standards, and regulatory requirements.
• Transport clients safely to appointments and activities as needed.
• Foster cooperative relationships with staff, clients, and community partners.
• Attend trainings and case presentations.
• Serve on committees and participate in agency initiatives as assigned.
• Perform other duties as assigned to support client goals and program needs.

Requirements

• Associate's Degree required, Bachelor's Degree preferred; Field of Study: Human Services or related.
• Experience in Human Services field preferred.
• Must have valid driver's license, registration, current inspection sticker, and insured auto.
• Strong knowledge of community resources and systems, including housing, education, employment, and healthcare.
• Excellent organizational, problem-solving, and time management skills.
• Ability to build rapport and establish trust with diverse clients and community partners.
• Cultural competence and commitment to providing equitable and inclusive services.
• Ability to communicate effectively, both verbally and in writing, to convey information clearly and collaborate with multidisciplinary teams.
• Proficiency in documentation and electronic record-keeping systems, including ability to document in electronic medical records.
• Ability to travel within the community with reliable transportation.
• Bilingual preferred. For positions designated as bilingual (Bil), proficiency in the required language is mandatory, and the language assessment must be passed no later than 30 days of starting the role.

About Us

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group—is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in important discussions about health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.