Case Manager - Palmer Court

About the role

The Road Home is a 501c3 non-profit social services agency dedicated to helping individuals and families transition from homelessness to stable housing in Salt Lake County. We seek compassionate and empathetic individuals who are passionate about making a difference.

Responsibilities

• Provide trauma-informed case management services to families, including outreach, ongoing assessments, goal setting, and creative problem-solving using a network of community resources.
• Meet with families in various settings to assess needs and collaboratively establish goals.
• Aid families in identifying barriers to stability and connecting them with appropriate community resources and support services.
• Help families obtain income through employment, benefits, and other resources to support long-term stability.
• Assess children's needs and make appropriate community referrals, including liaising with schools to coordinate supportive services.
• Focus on housing and strength-based practices to meet the unique needs of each family.
• Collaborate daily with all departments to promote a supportive and effective team environment.
• Build and maintain relationships with community partners to identify housing options and additional resources for families.
• Attend weekly team meetings and actively contribute to case-conferencing discussions.
• Maintain accurate records, detailed case management notes, and required statistical data; participate in special projects as needed.
• Collaborate with community partners and agencies to support families experiencing mental and physical health needs.
• Use reliable transportation to travel to appointments and meetings.
• Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drills and environmental safety activities, as required.
• Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.

Requirements

• Demonstrate a genuine commitment to the mission and vision of The Road Home.
• Work collaboratively as a team player with staff and community partners.
• Be dependable, reliable, and consistent with all responsibilities.
• Stay organized and motivated to complete tasks accurately and on time.
• Work independently as a self-starter, managing workload with minimal supervision.
• Communicate effectively and handle difficult situations with professionalism and compassion.
• Strong interpersonal skills and ability to work with diverse populations.
• Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
• Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
• Ability to accept supervision, direction, and feedback with openness.
• Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.

Qualifications

• Experience working with diverse and/or vulnerable populations is preferred.
• Lived, work, or volunteer experience in a related field OR a degree in a social services or human services field is required.

Skills and Requirements

• Demonstrate a genuine commitment to the mission and vision of The Road Home.
• Work collaboratively as a team player with staff and community partners.
• Be dependable, reliable, and consistent with all responsibilities.
• Stay organized and motivated to complete tasks accurately and on time.
• Work independently as a self-starter, managing workload with minimal supervision.
• Communicate effectively and handle difficult situations with professionalism and compassion.
• Strong interpersonal skills and ability to work with diverse populations.
• Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
• Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
• Ability to accept supervision, direction, and feedback with openness.
• Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.

Pay

This position is paid at Grade 6 at $18.90 per hour.

Schedule

This is an in-person position that operates on a Days shift schedule.