Case Manager (On-Site) *Sign on bonus*

About the Role

The Case Manager provides comprehensive case management to victims of domestic violence using a trauma-informed care, strengths-based approach to support quality of life and community functioning.

Responsibilities

• Develops effective, trusting relationships with program participants utilizing a trauma-informed and strength-based approach.
• Models positive interactions, verbal guidance, and effective communication.
• Utilizes the Housing First Model to advocate for and facilitate participants’ access to community resources, housing, school programs, vocational opportunities, recreational activities, and mental health services.
• Assists participants in developing natural supports and connecting with social support networks.
• Assists participants with benefits acquisition and maintenance.
• Develops and maintains outreach and working relationships with landlords, property management teams, and community partners to create housing plans.
• Evaluates participants’ individual needs and completes timely service plans with short- and long-term goals; provides follow-up and evaluation.
• Coordinates and monitors services, including tracking participant activities in relation to the service plan.
• Documents weekly and emergency case notes, submits resident files, completes reports, and enters documentation into the HMIS system.
• Identifies and provides emergency crisis services; conducts clinical assessments and coordinates additional services as needed.
• Maintains ongoing communication with a multidisciplinary team to assist participants in obtaining and maintaining housing and accessing services.
• Provides life skills training on a one-on-one or group basis, including budgeting, problem-solving, social skills, parenting, and behavior modification.
• Assists residents with budgeting and monitoring payment of necessary bills.
• Performs other duties as assigned.
• Demonstrates exceptional customer service in all interactions, prioritizing the needs of participants to support the mission of empowering people.

Requirements

• Bachelor's Degree in Social Work, Sociology, Psychology, or related field.
• 1+ years of experience in a social service agency and/or 1+ years in a customer service-focused environment.
• Experience with mental health and/or victims of domestic violence populations is a plus.
• Must maintain regular and acceptable attendance as determined by the employer.
• Valid Driver’s License with a clear record.
• Must have daily access to a vehicle without prior notice.