Case Manager, Office Based

About the role

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction. We seek individuals who align with our core values of putting people first, striving for excellence, and having a can-do mindset.

Responsibilities

• Create a standout client care experience by effectively coordinating with the treatment team and linking clients to community resources.
• Act as an effective subject matter expert when working with your team to assist other QMHS team members in identifying resources to advocate for clients.
• Act as a liaison with outside providers such as inpatient units and residential settings.
• Aid MH/SUD clients by identifying support needed in areas such as educational, medical, vocational, housing, and daily living skills, resulting in clients being successful in their communities.
• Assist in crisis intervention and prevention in the community.
• Complete benefit analyses to aid clients in obtaining presumptive Medicaid.
• Maintain client charting electronically in accordance with Medicaid, ODMHAS, CARF, and professional standards.
• Maintain clear communication with referents or designated liaison persons.
• Encourage, monitor, and follow-up on client engagement and participation in all treatment plan activities.
• Represent Signature Health Inc. at community events to provide linkage and education regarding SH services and community resources.
• Participate in community outreach.
• Participates in all quality assurance and utilization review activities.
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Demonstrate the ability to work efficiently, meeting workpace expectations (i.e., productivity).

Requirements

• High School Diploma or equivalent required.
• Bachelor’s Degree in related social services field preferred.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• 1-3+ years of previous case management or relevant experience preferred.
• CDCA preferred.
• Strong computer skills with Microsoft, Excel, etc.
• Knowledge of the community, community organizations, and community resources.
• Knowledge of ASAM levels of care, ability to assist clients in obtaining residential, detox, and supported housing services in the community.