Case Manager Lead

About the role

The Case Management Lead provides day-to-day operational oversight, mentorship, and support for Case Managers at Tepeyac Community Health Center. This role promotes effective care coordination, integrated care delivery, quality outcomes, and adherence to organizational standards.

Responsibilities

• Provide day-to-day leadership, guidance, and support to Case Managers, serving as the primary resource for workflow questions, care coordination, and complex patient needs.
• Aid in workload balancing, caseload distribution, scheduling coordination, and coverage planning to ensure continuity of services.
• Mentor, train, and onboard new staff while promoting professional development and career advancement.
• Facilitate team huddles, case reviews, and departmental meetings; communicate operational updates and organizational priorities.
• Serve as a liaison between Case Managers, leadership, providers, and community partners.
• Participate as a key member of Tepeyac's integrated care model and collaborate with internal and external partners to coordinate patient care and address social determinants of health.
• Support Case Managers in managing complex cases by providing consultation, problem-solving assistance, and guidance regarding community resources, benefits, and care planning.
• Promote trauma-informed, strength-based, patient-centered care practices that support self-management, patient engagement, and health outcomes.
• Maintain a caseload to support departmental operations and patient needs.
• Support Ryan White Program activities and ensure compliance with program requirements.
• Monitor program-related quality indicators and support continuous quality improvement efforts associated with Ryan White services.
• Develop and maintain relationships with community organizations, referral partners, and government agencies to improve patient access to services.
• Identify opportunities to strengthen referral pathways, expand community resources, and improve care coordination processes.
• Attend required meetings, trainings, supervision sessions, and leadership development activities.
• Demonstrate flexibility, professionalism, and accountability while supporting departmental and organizational goals.
• Perform other duties as assigned.

Qualifications

• Minimum Education: Bachelor's degree in Social Work, Human Services, Public Health, Psychology, Behavioral Health, Nursing, or related field required. Master's degree in a related field preferred. Relevant case management certification preferred (CCM, ACM, or equivalent).
• Minimum Experience: Minimum of three (3) years of case management experience in a community health center, healthcare, behavioral health, social services, or integrated care setting. Experience working with complex and high-risk patient populations required. Prior experience serving in a leadership, preceptor, trainer, or lead role strongly preferred. Experience utilizing an electronic health record (EHR/EMR) system preferred. Experience with community resource navigation and care coordination strongly preferred.

Skills

• Respect: Value a culturally competent approach when working with low income and ethnic minoritized communities.
• Teamwork: Contribute to building a positive and successful multidisciplinary team.
• Customer Service: Strong customer service skills exhibited in a culturally appropriate manner; ability to handle difficult customers constructively.
• Interpersonal Skills: Excellent written and verbal communication; focus on solving conflict in a cooperative manner; keep emotions under control.
• Cost and Time Consciousness: Manage time and prioritize activities accordingly.
• Diversity: Show respect and sensitivity for cultural diversity.
• Ethics and Professionalism: Treat people with respect regardless of their position; accountable for own actions.
• Organizational Support: Follow policies and procedures established by Tepeyac Community Health Center; offer support and model service behaviors.
• Attendance/Punctuality: Consistently at work and on time.
• Engagement: Required to attend annual all staff retreat and encouraged to participate in Tepeyac’s fundraisers throughout the year.

Benefits

Tepeyac offers a full compensation package to all full-time employees, including medical, dental and vision insurance, a flexible spending account, a 401k, disability insurance paid by Tepeyac, eight paid holidays, four weeks of vacation and 6 days of sick leave each year. The hourly pay rate for this position is $32.22/hour.