Case Manager – Household Stability

Job Type: Ministerial Reports to: Manager of Household Stability Position Description This full-time, hourly, benefited position provides compassionate, strengths-based case management to individuals and families experiencing crisis and economic hardship. The Case Manager conducts comprehensive assessments, identifies opportunities for client growth, removes barriers to success, and develops individualized service plans that promote long-term stability and self-sufficiency. Through resource navigation, advocacy, and ongoing support, the Case Manager empowers clients to achieve their goals while ensuring professional, timely, and effective service delivery. The Household Stability empowers neighbors in our community through Christ’s love to achieve betterment today and hope for tomorrow. Ministerial As a ministerial representative of CCEOK, maintain professional and personal conduct that aligns with the ethical and moral standards of the Catholic ChurchPray daily for the needs of the poor through personal prayer, daily Mass, and/or adorationBe willing to learn and apply Catholic teaching in this roleHelp foster a shared culture of ministry across program operations and management CLIENT INTERACTION / CASE MANAGEMENT Client Engagement & Assessment Conduct comprehensive strengths-based assessments to identify immediate needs, barriers to stability, and opportunities for long-term growthEngage clients in a collaborative service-planning process that promotes ownership of goals, action steps, and target completion datesWork one-on-one and/or in group settings with Transitional Living (TL) parents, particularly fathers, to promote family and household stabilityCollaborate closely with the TL team to ensure that the whole family receives a holistic, coordinated apprach that addresses their individual needs, strengths, and goalsUtilize motivational interviewing, problem-solving frameworks, and clinically informed interventions to support client engagement and progressMaintain a non-judgmental, compassionate approach while serving individuals and families from diverse economic, cultural, and social backgroundsConduct ongoing assessment of client progress and adjust service plans as needed to promote success Case Management & Advocacy Develop, implement, and monitor individualized service plans focused on financial stability, self-sufficiency, and overall well-beingEmpower clients to identify and pursue multiple pathways toward achieving their goalsAdvocate for clients and connect them with internal and community resources, including housing assistance, employment services, childcare, healthcare, mental health services, education, and other supportive programsEducate clients on budgeting, financial management, and available community resourcesMaintain professional boundaries while fostering trusting and supportive relationships with clients Documentation & Compliance Verify all required documentation, including proof of income, residency, household composition, and utility statements, ensuring compliance and accuracyComplete timely, accurate, and thorough documentation in all required databases and case management systems, including Blackbaud and ApricotSupport program evaluation and reporting requirements through accurate recordkeeping and data collectionMaintain confidentiality and comply with agency policies, ethical standards, and applicable regulations COMMUNITY OUTREACH & COLLABORATION Build and maintain collaborative relationships with community agencies, service providers, and faith-based partnersCollaborate with internal teams to support organizational goals and ensure seamless service deliveryMaintain current knowledge of social work practices, community resources, poverty-related issues, and emerging trends affecting vulnerable populations Qualifications / Education Master’s degree in social work, Clinical Social Work, Counseling, Human Services, or a related field preferred; bachelor’s degree in social work or related field required, or equivalent combination of education and experienceMinimum three (3) years of experience in case management, social services, crisis intervention, or a related human services field preferredBilingual in English and Spanish preferredAbility to articulate Catholic teaching and integrate Catholic Social Teaching into service deliveryDemonstrated knowledge of strengths-based case management, motivational interviewing, crisis intervention, and client-centered service planningStrong critical thinking, problem-solving, and decision-making skillsExcellent written, verbal, telephone, and interpersonal communication skillsAbility to manage multiple priorities, maintain accurate documentation, and meet deadlinesProficiency in Microsoft Office Suite, Outlook, Excel, PowerPoint, Word, Office 365, and electronic case management systemsReliable transportation, valid driver’s license, and ability to travel within the service area as required