Case Manager - Family Shelter

Position Overview

The Case Manager provides comprehensive, trauma-informed case management services to families residing in the shelter. Working as a key member of the social services team, the Case Manager supports families in stabilizing their immediate needs, addressing barriers to housing, and developing and implementing individualized service plans toward permanent housing and self-sufficiency.

Key Responsibilities

• Carry an assigned caseload of families; conduct regular individual and family meetings to assess needs, monitor progress, and adjust service plans.
• Develop individualized Service Plans with families within required timeframes, addressing housing, income, benefits, childcare, health, and other identified needs.
• Connect families to internal and community-based resources including benefits, employment, legal services, childcare, and mental health supports.
• Aid families in completing housing applications, documentation, and eligibility processes for housing subsidy programs.
• Conduct room visits, family meetings, and required DHS contacts on schedule; maintain documentation in CARES.
• Provide immediate crisis intervention and supportive counseling to families experiencing acute distress.
• Coordinate with shelter leadership and external agencies in response to safety concerns, child welfare involvement, or family emergencies.
• Make mandated child abuse and neglect reports as required by law.
• Maintain accurate, timely, and complete case records in CARES and BCS systems in accordance with DHS standards.
• Prepare and submit required reports on client progress, program outcomes, and compliance indicators.
• Participate in weekly supervision, case conferences, and team meetings.
• Adhere to all DHS, BCS, and program policies and procedures.
• Perform other duties as assigned.

Qualifications

• Education: Bachelor's degree in Social Work, Human Services, Psychology, or a related field required; MSW preferred.
• Experience: Minimum of one year of case management experience; experience in shelter, housing, or family services strongly preferred.
• Knowledge: Familiarity with NYC housing resources, public benefits, and DHS CARES system a plus.
• Skills: Strong interpersonal, written, and organizational skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Commitment to trauma-informed practice and cultural humility.
• Other: Bilingual ability (Spanish or another language spoken in the community served) strongly preferred. Candidates will be subject to a criminal background check in accordance with applicable law, including NYC Fair Chance Act requirements.