Case Manager - Downtown Lofts - 11002

About the role

The Case Manager I works collaboratively alongside case managers, supervisors, integrated health team members, and community-based partners across the organization to promote long term solutions for families, children, and individuals experiencing homelessness or who have formerly experienced homelessness.

Responsibilities

• Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintain positive and co-working relationships with community partners and health providers.
• Works under direct supervision, with set department parameters.
• Works collaboratively within a team and supports collective problem-solving efforts.
• Supports clients with a wrap-around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de-escalation, support, and appropriate referrals.
• Mediates conflicts helping to resolve issues and maintain positive relationships.
• Tracks client data, client engagement, and client outcomes. Focus on individual client outcomes.
• Transports clients, as needed, using a CCH vehicle or an approved personal vehicle.
• Accompanies residents to appointments, meetings, and other necessary engagements to provide support and advocacy.
• Outreach individuals to assess basic needs, safety, and mental health resource needs.
• Maintains on-going professional relationships with individuals in need of services to get connected to longer-term care.
• Aid clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
• Facilitate referrals to external agencies and coordinate care with other service providers as needed.
• Contributes to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
• Stays current on applicable community resource list.
• Provides resources to community members in appropriate situations.
• Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients.
• Attends trainings related to the position with intent to bring on-going training and educational opportunities to team.
• Ensures timely & accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed.

Requirements

• Strong understanding of housing first principles, trauma-informed care, and harm reduction strategies.
• Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents.
• Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.
• Proficiency in Microsoft Office Suite.
• Knowledge of local housing resources, benefits programs, and social service agencies preferred.
• Experience working with a diverse population who are experiencing mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred.
• Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred.
• Must have and maintain in good standing, a Colorado drivers license within 30-days of hire.
• Bilingual or multilingual skills preferred.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred.
• A combination of education and experience may be substituted for position requirements on case-by-case basis.
• $20.64 - $25.14 an hour