Case Manager- Del Rio

We need to produce HTML fragment with sections using

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title. Must preserve all substantive info. Remove boilerplate like EEO, etc. The posting includes description summary, essential duties and responsibilities, requirements, minimum qualifications, competencies, minimum knowledge and skills, travel requirements. We need to map to sections. We need to decide which sections to include: About the role (description summary). Responsibilities (essential duties and responsibilities). Requirements (maybe includes Minimum Qualifications? Actually Requirements section could include Minimum Qualifications, License and Credentials, etc). Qualifications maybe duplicate? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). So we can have About the role, Responsibilities, Requirements, Qualifications, Skills. Benefits, Pay, Schedule only if present. There's no explicit benefits, pay, schedule info. Travel requirements mention 0% local and 0% overnight – that's schedule? It's travel, not schedule. Not pay. So we omit Benefits, Pay, Schedule. We need to preserve all substantive info. So we need to include description summary text as About the role paragraph. Responsibilities: list of duties from "Essential Duties and Responsibilities:" bullet points. Use

• . Requirements: maybe include Minimum Qualifications (Education, Experience, License and Credentials). Also maybe include "Minimum Knowledge And Skills"? That could go under Skills. But we need to separate Requirements and Skills. Let's interpret: Requirements = mandatory qualifications (education, experience, license, credentials). Skills = competencies, knowledge, abilities. Thus: - About the role: description summary paragraph. - Responsibilities: list of duties. - Requirements: include Education (GED or High School Diploma), Experience (Minimum of 2 years’ experience in case management, customer service, or related field), License and Credentials (Reliable transportation, Valid driver license, Valid vehicle insurance, Fluent in English and Spanish preferred, Able to pass a criminal background check). Also maybe include "Must be sensitive to the service population’s cultural and socioeconomic characteristics." That's more of a competency? Might go under Skills or Requirements? It's a requirement? It's more of a competency. We'll put under Skills. - Qualifications: maybe duplicate of Requirements? But we need to avoid filler. Could combine Requirements and Qualifications? The instruction says include a section only when posting has real specific content. It lists possible headings; we can choose which to use. We could have Requirements and Qualifications both if there is distinct content. The posting has "Minimum Qualifications" heading with Education, Experience, License and Credentials. Then later "Minimum Knowledge And Skills". So we can treat Minimum Qualifications as Qualifications section. And Requirements could be the "Essential Duties and Responsibilities"? No that's Responsibilities. Actually the posting has "Requirements Essential Duties and Responsibilities:" which seems mislabelled. But we already used Responsibilities for duties. The "Requirements" heading in the posting is actually part of that line: "Requirements Essential Duties and Responsibilities:" maybe it's a heading for duties. So we might not need a separate Requirements section; we can treat that as Responsibilities. Then we have Minimum Qualifications and Minimum Knowledge And Skills. So we can have Qualifications (Minimum Qualifications) and Skills (Minimum Knowledge And Skills + Competencies). That seems logical. Thus sections: - About the role (description summary) - Responsibilities (essential duties and responsibilities) - Qualifications (Minimum Qualifications: Education, Experience, License and Credentials) - Skills (Competencies + Minimum Knowledge And Skills) We must not include Benefits, Pay, Schedule. Now we need to preserve all substantive info. Let's extract. Description Summary: "The case manager provides general counseling for clients seeking assistance with food and clothing including referral services and case management to help client transition out of crisis and develop self-sufficiency. The case manager will also help with incoming donations of food and clothing, stocking the store, providing services, data entry of units and demographics information. At times, they will help the Program Director communicate with potential donors regarding donated items and planned deliveries. If needed, the case manager will assist with picking up donations. The case manager, when needed, will serve as emergency/humanitarian response point of contact for Catholic Charities at the Del Rio Regional Office." We'll put that as a paragraph under

  About the role

  . Responsibilities: list from after "Requirements Essential Duties and Responsibilities:" Actually the bullet points start with "*Responsible for being lead intake..." etc. We'll capture each bullet. Let's list them: - Responsible for being lead intake to assist clients seeking food and clothing with referrals and resources. - Interview clients experiencing financial and material crisis. - Evaluate client’s needs for assistance and makes appropriate decisions and referrals based on client’s goals. - Provide support with walking clients through pantry, bagging food/clothing and restocking shelves as needed. - Establish eligibility of client based on existing guidelines. - Assist with enrolling eligible clients with SNAP, Medicaid, WIC, and TANF as applicable. - Compile statistical data for monthly and yearly reports. - Compile data on outcomes using pre/post assessment surveys with clients. - Attend meetings or trainings. May be asked to assist receptionist with telephone and/or directing clients for services. - Assist with training and direct approved volunteers on tasks that need to be done in Food Pantry/Clothes Closet. - Enter all intake assessments into database and train qualified volunteers on database for assistance. - Communicate with potential donors regarding items to be donated, as well as planned delivery of said items. - Work with clients and staff to ensure the proper processing of donations. - Respond to inquiries, phone calls, and e-mails in a timely and responsive manner. - Exercise discretion regarding acceptance and/or disposition of donated goods and maintains donor relationship through attentive customer service. - Complete donation paperwork for donors. - Serve as emergency/humanitarian response point of contact for Catholic Charities, Del Rio Regional Office. - Coordinate preparedness activities related to emergency response, including donations management, creating a stockpile of emergency response kits, and building capacity to deliver humanitarian aid. - Serve as liaison between Catholic Charities, Del Rio Regional Office and other emergency/humanitarian response agencies, coalitions, and stakeholders. - Work with general populations and special populations, including immigrants. - Participate in staff meetings onsite, including all staff meetings, and selected Development team meetings. - Complete weekly schedule and submit timesheets in a timely manner. - Must ensure the completion of all required professional development assignments in a timely manner for their direct reports. - Must complete all required professional development assigned in a timely manner. - Must be sensitive to the service population’s cultural and socioeconomic characteristics. - Adhering to safety training and protocols on a daily basis, and take precautionary measure to ensure the safety and well-being of self, and others. - Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information. - Adherence to the Code of Conduct and the Faith and Moral is mandatory. - Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization. - Other duties as assigned by the Program Director We need to keep all. Some sentences have periods inside bullet; we keep as is. Now Qualifications: Minimum Qualifications section includes: Education: GED or High School Diploma Experience: Minimum of 2 years’ experience in case management, customer service, or related field License and Credentials: Reliable transportation, Valid driver license, Valid vehicle insurance, Fluent in English and Spanish preferred, Able to pass a criminal background check We'll format as list. Skills: includes Competencies list and Minimum Knowledge And Skills. Competencies: Adaptability, Customer Service, Managing Change, Critical Thinking, Teamwork Minimum Knowledge And Skills: - Minimum of 2 years’ experience in case management or related field (duplicate of experience but okay) - Experience with computer software and Microsoft Home Office (i.e., Word and Excel software preferred) - A solid grasp of customer service and de-escalation techniques - Must be detail oriented, organized, self-motivated, work well independently and on a team - Must have good written and verbal skills - Must have good critical thinking and problem solving skills - Bilingual in English and Spanish preferred Also Travel Requirements: Travel requirements for the position includes 0% local and 0% overnight. This could be considered under Skills? It's not a skill. Could be under Requirements? It's not a qualification. Might be omitted as not fitting sections. But we need to preserve all substantive info. Where to put? Could add a note under Skills or maybe under Qualifications? Travel is not a qualification. Could be under Skills as "Travel Requirements". But the instruction says only include sections when posting has real specific content for it. Travel is not one of the standard headings; we could add a

  under Skills or Qualifications? Better to add a

  under Skills maybe as a note. However we must not invent sections. We could add a

  after Skills list with that info. That's acceptable as part of Skills section? Might be okay. But we need to avoid duplication: Experience already listed. We'll keep. Now produce HTML. Structure:

  About the role

  ...description summary...

  Responsibilities

  • ... each bullet ...

  Qualifications

  • Education: GED or High School Diploma
  • Experience: Minimum of 2 years’ experience in case management, customer service, or related field
  • License and Credentials: Reliable transportation, Valid driver license, Valid vehicle insurance, Fluent in English and Spanish preferred, Able to pass a criminal background check

  Skills

  • Competencies: Adaptability, Customer Service, Managing Change, Critical Thinking, Teamwork
  • Minimum Knowledge and Skills:
    • Minimum of 2 years’ experience in case management or related field
    • Experience with computer software and Microsoft Home Office (i.e., Word and Excel software preferred)
    • A solid grasp of customer service and de-escalation techniques
    • Must be detail oriented, organized, self-motivated, work well independently and on a team
    • Must have good written and verbal skills
    • Must have good critical thinking and problem solving skills
    • Bilingual in English and Spanish preferred
  • Travel requirements: 0% local and 0% overnight.
  We need to ensure we didn't miss any substantive info: The description summary includes "general counseling for clients seeking assistance with food and clothing including referral services and case management to help client transition out of crisis and develop self-sufficiency." etc. We included. Check responsibilities list: Did we include all bullets? Let's verify each bullet from original: *Responsible for being lead intake to assist clients seeking food and clothing with referrals and resources.* -> included. *Interview clients experiencing financial and material crisis.* -> included. *Evaluate client’s needs for assistance and makes appropriate decisions and referrals based on client’s goals.* -> included. *Provide support with walking clients through pantry, bagging food/clothing and restocking shelves as needed.* -> included. *Establish eligibility of client based on existing guidelines.* -> included. *Assist with enrolling eligible clients with SNAP