Case Manager - Children's Mobile Crisis

Classification Title: Case Manager - Children's Mobile Crisis

About the role

This position supports the Macomb County Community Mental Health Children's Mobile Crisis Services. If hired into the Mobile Crisis Unit, the employee will be required to participate in an on-call rotation, which may include nights, weekends, and holidays.

FLSA Status: Non-exempt – overtime pursuant to Collective Bargaining Agreement
Employment Relationship: Just cause subject to probationary period
Current Hours and Starting Time: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:30 a.m.

Pay

$50,007.10 - $64,680.01

Benefits

• Medical, dental, and vision coverage with no monthly premium for single, two-person, or family coverage
• Health care, dental, and vision benefits effective the first day of employment

Responsibilities

• Performs direct clinical services, including telephone screening of referrals, assessments of adults, crisis intervention, treatment plans, case management, group therapy, and short-term treatment interventions
• Performs indirect clinical services, including case documentation following Macomb County Community Mental Health (MCCMH) policies and procedures
• Participates in case consultation to confirm diagnosis and to make the most suitable, least restrictive clinical recommendations; assists the individual and/or family in obtaining appropriate programs and resources
• Maintains accurate and up-to-date clinical documentation, including assessments, progress notes, treatment plans, and closings
• Ensures administrative paperwork is accurate and up to date, including Staff Activity Logs, statistical reports, attendance, mileage reports, and case lists
• Completes and maintains MCCMH and Department of Mental Health statistical reports
• Participates in agency and system staff meetings, and jail diversion and/or court meetings
• Maintains appropriate contact with hospitals, agencies, and other service providers to coordinate the care and referrals of individuals served; acts as liaison for the individual’s needs
• Requests appropriate authorizations for services provided; ensures service authorizations are current, monitors utilization of services, and requests re-authorization or continuations
• Serves on MCCMH or community-based committees
• Measures the effectiveness of interventions to determine outcomes and identify the needs of the person served
• Operates an automobile while performing assigned job duties
• Performs related duties as assigned

Requirements

Education and Experience

• Bachelor’s Degree from an accredited college or university in Psychology, Social Work, Special Education, Counseling, or other mental health-related field
• Must meet qualifications as specified in the Michigan Department of Health and Human Services (MDHHS) Prepaid Inpatient Health Plan (PIHP)/Community Mental Health Services Programs (CMHSP) Qualifications per Medicaid Services as a Qualified Mental Health Professional (QMHP):
  • Individual with specialized training (including fieldwork and/or internships associated with the academic curriculum where the student works directly with persons receiving mental health services as part of that experience) or one (1) year of experience in treating or working with a person who has mental illness
  • Is a psychologist, physician, educator (with a degree in education from an accredited program), social worker, physical therapist, occupational therapist, speech-language pathologist, audiologist, registered nurse, therapeutic recreation specialist, licensed or limited licensed professional counselor, licensed/limited-licensed professional counselor, licensed or limited licensed marriage and family therapist, or a licensed physician’s assistant; or
  • A human services professional with at least a bachelor’s degree in a human services field

Preferred Education and Experience

• Master’s Degree from an accredited college or university in Psychology, Social Work, Special Education, Counseling, or other mental health-related field
• A minimum of one (1) year of experience working in a behavioral health setting

Licenses or Certifications

• Possession of required state licensure appropriate to position and ability to meet privileging and credentialing guidelines
• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel

Skills

Knowledge

• Applicable computer applications
• Michigan Mental Health Code and its rules and regulations
• Various disciplines and assessment tools utilized by each discipline
• Working understanding of practices for adherence to Medical Services Administration (MSA) Medicaid policies and procedures
• Techniques to de-escalate/interact in potentially dangerous situations

Skill In

• Using good professional judgment for the welfare and safety of persons served
• Excellent organizational skills with the ability to manage multiple priorities
• Analyzing information and completing reports

Ability To

• Collaborate: Approaches all situations with a teamwork and solution-focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups, or other multi-organizational initiatives
• Be Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
• Be Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about, and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff, and leadership
• Engage effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences
• Work in an environment which embraces the county’s Dignity Campaign
• Effectively speak, write, and understand the English language
• Effectively speak, write, and understand a language other than English (preferred)
• Understand and carry out oral and/or written instructions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information
• Work independently

Work Environment & Conditions

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

Work Environment N/S=Never/Seldom O=Occasionally F/C=Frequently/Continuously Office or similar indoor environment F/C Outdoor environment N/S Street environment (near moving traffic) N/S Construction site N/S Confined space N/S Exposures Individuals who are hostile or irate O Individuals with known violent backgrounds O Extreme cold (below 32 degrees) N/S Extreme heat (above 100 degrees) N/S Communicable diseases N/S Moving mechanical parts N/S Fumes or airborne particles N/S Toxic or caustic chemicals, substances, or waste N/S Loud noises (85+ decibels) N/S Blood Borne Pathogens N/S

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Demand N/S=Never/Seldom O=Occasionally F/C=Frequently/Continuously Balancing on even or uneven surfaces/ground N/S Bending (forward or backward bending at the waist) N/S Climbing up or down stairs, ladders, scaffolding, and platforms N/S