Case Manager - CARES Co-Responder

About the role

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Responsibilities

• Meet with individuals in crisis and their families in the community and connect clients with professional services, crisis, and outpatient as needed.
• Collaborate with the Multidisciplinary (LE) Treatment Team to respond to crisis situations and coordinate a plan of care utilizing expertise in counseling and crisis intervention.
• Absorb and address psychosocial, cultural, emotional, and economic needs for individuals and families during their immediate need/crisis situation.
• Collaborate with the Multidisciplinary treatment team, outpatient care team, and community agencies as needed to creatively address and/or resolve the crisis situation.
• Identify and address gaps in service needs for participating parties in-service delivery to the individual.
• Serve as an educational resource for potential clients/individuals in crisis.
• Encourage and support from a place of experience and understanding, willing to use appropriate self-disclosure.
• Demonstrate knowledge of community resources to help meet individual's unique recovery needs.
• Implement knowledge of multiple paths of recovery and promote them equally.
• Collaborate with Interdisciplinary treatment team to engage, monitor, and communicate with the individual ensuring that safety is maintained while meeting the individual’s needs.
• Maintain the clinic record, including documentation of activities performed as part of the service delivery process.
• Obtain signatures from individual regarding treatment, as necessary.
• Document all services and activities in the medical record regarding brief interventions, coordination of care, discharge planning, treatment planning, etc.
• Ensure documentation in the Electronic Health Record (EHR) is clear, concise, and organized.
• Maintain a working knowledge of the Title 36 Involuntary Commitment process.
• Monitor the petition process to ensure timeliness is adhered to, and forms are complete and thorough, and when subpoenaed, attend COE hearings.
• Participate in individual and group supervision as required.
• Participate in ongoing education, including in-services, training, and other activities to maintain and improve competency.
• Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor.
• Aid individuals and families in making difficult decisions, while honoring their preferences and values, in order to move the discharge plan forward.
• Perform all other duties as assigned.

Requirements

• A Bachelor's degree in Behavioral Health or related field and at least 1 year of related experience, OR an appropriate combination of education and experience.
• Experience in a community based or crisis healthcare setting.
• CPR/First Aid certified.
• Valid driver's license.
• Successfully pass a motor vehicle record check and maintain a clean driving record.
• Own vehicle that is clean, neat, and in good working condition.
• Willing to obtain Full coverage car insurance with high-level liability.
• American State Level I Fingerprint Clearance Card.

Qualifications

• Knowledge of evidence-based/person-centered skillsets, such as motivational interviewing, trauma informed care, verbal de-escalation, harm reduction, and person-centered language.
• Bilingual in Spanish.
• Experience using EHR.

Skills

• Knowledge of crisis intervention and counseling.
• Ability to work collaboratively with multidisciplinary teams.
• Strong interpersonal and communication skills.
• Ability to manage time effectively and prioritize tasks.
• Understanding of community resources and recovery pathways.

Benefits

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity.
• AD&D, Short and Long-Term Disability.
• Health Savings Account (with $1,000 to $2,000 employer contribution depending on plan).
• Flexible Spending Account (health care and dependent care).
• 401k company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous Paid Time Off (PTO) starting at 160 hours accrued annually and 12 recognized company holidays.
• Parental leave available to eligible employees.

Pay

The position offers competitive pay with shift differentials. Specific details are provided in the "What You'll Do" section.

Schedule

The schedule is flexible but requires availability for evenings and weekends, particularly on weekdays.