CASE MANAGER - CAMPBELL COUNTY CLINIC

About the role

The Case Manager will provide support to assigned clients and facilitate/link clients to appropriate community service resources. They will also assist and support clinical services as needed in cooperation with the treatment team.

Responsibilities

• Receive referrals for Case Management services/treatment from therapists; provide an initial and ongoing assessment of client needs for case management, treatment, support, and/or skills training.
• Be familiar with community resources and make appropriate referrals and/or links clients to those resources.
• Provide case management monitoring of the Client's condition(s) and progress or lack of progress and communicate this to the primary therapist.
• Advocate on behalf of the Client to ensure their access to needed resources and ensure their rights are respected.
• Provide case management emergency services during work hours and after hours as assigned.
• Provide psychiatric rehabilitation services to all clients in need, including readiness assessment, skills training on an individual and group basis, assist Clinicians who facilitate group activities, and case management to improve the Client's functioning and assist the Client in being successful in their treatment goals.
• Carry out all psychiatric rehabilitation services by Client's treatment plan and goals and identify possible service needs to the primary Clinician in support of comprehensive treatment planning.
• Provide liaison services to state and local hospitals as needed.
• Provide liaison services to community partners, such as attending meetings, facilitating communication, and answering questions about services within the agency.
• Provide program and case consultation and education services as needed.
• Track supported employment activities and assist with the development and implementation of supported employment programming as directed by the supervisor and Clinic Director according to the Policies and Procedures for Volunteers of America Northern Rockies.
• Provide documentation reflecting the course of treatment on time.
• Actively participate in supervision meetings, clinic meetings, case discussions, planning for treatment provision, and agency development required training activities.
• Maintain a suitable professional demeanor that includes contributing to a positive work environment through dependability, flexibility, cooperation, supportiveness, respect for others, communication, creativity, ethical behavior, and appropriate appearance.
• Maintain therapeutic responsibility for the collection of fees.
• Accurately complete all necessary intake elements, admission process, and meet all appropriate releases.
• Provide transportation to clients using VOA fleet vehicles to facilitate case management and rehabilitative services, following all defensive driving, safety, and vehicle management policies.
• Maintain a clear driving record in accordance with company insurance policies.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in Psychology, Social Work, or related field.
• Proficiency with computers and Microsoft Office software: Outlook, Word, Excel.
• Ability to learn new computer software quickly.
• Proficiency with modern standard office equipment.
• Excellent attention to detail and organizational skills.
• Ability to successfully interact with clients and team members in a professional manner.
• Ability to prioritize and manage multiple tasks concurrently.
• Demonstration of behaviors aligned with a posture of servant leadership and the organization's culture values.

Work Environment

This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This role may require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.

Travel

Little travel is required for this position.

Qualifications

• Two or more years of Case Management experience (preferred).